[Hiring] Chief Operating Officer @Bybit

Role Description

Bybit EU is looking for a Chief Operating Officer (COO) EU to be the single accountable owner of the end-to-end operational experience for our European customers, ensuring a seamless customer journey while driving operational efficiency and reducing cost to serve. This executive leadership role covers:

• AML/AFC operations
• Customer services
• Payments
• MiFID operations
• Trading desk operations
• External partner management

With a strong focus on operational efficiency, risk management, and sustainable business growth. Reporting directly to the EU Group CEO, you will work closely with Compliance, Risk, Finance, Technology, Product, and global Operations teams to build and maintain a robust and scalable European operating model.

Key Responsibilities

• Operational Strategy & Performance
  • Define and execute the European operational strategy aligned with business objectives and regulatory requirements.
  • Oversee day-to-day operations across European entities, ensuring efficiency, scalability, and service quality.
  • Own operational budgets, KPIs, resource allocation, and performance management.
  • Drive operational transformation, automation, and continuous process improvement.
  • Own the end-to-end customer journey across operational functions, working with Product, Technology, and global teams to remove friction, address root causes, and deliver measurable improvements in customer experience and cost to serve.
• AML & Anti-Financial Crime Operations
  • Oversee AML/AFC operations, including KYC/KYB, customer due diligence, transaction monitoring, sanctions screening, and financial crime investigations.
  • Ensure effective operational controls, escalation procedures, and compliance with applicable regulatory requirements.
  • Partner with Compliance, MLROs, and Risk teams to strengthen financial crime prevention and operational effectiveness.
• Customer Services & Experience
  • Lead European customer service operations across retail, VIP, and institutional customer segments.
  • Drive customer satisfaction, service quality, complaint resolution, and operational efficiency.
  • Establish service standards, KPIs, and scalable customer support capabilities.
• Payments & Financial Operations
  • Oversee payment operations, including fiat deposits, withdrawals, transaction processing, reconciliation, and settlement.
  • Ensure efficient and reliable payment services across banking partners, payment providers, and internal platforms.
  • Support the operational delivery and development of regulated EMI payment services.
• MiFID & Trading Operations
  • Oversee MiFID-related operations and European trading desk activities within applicable regulatory permissions.
  • Ensure effective trade execution processes, order management, reconciliation, settlement, and operational controls.
  • Partner with Product, Trading, Risk, and Compliance to support trading products, market operations, and regulatory requirements.
• External Partners & Third-Party Management
  • Manage strategic operational relationships with banks, payment providers, custodians, liquidity providers, and outsourced service partners.
  • Oversee partner performance, service agreements, outsourcing arrangements, and third-party operational risks.
  • Develop and optimise partnerships to support business growth, resilience, and operational efficiency.
• Operational Risk & Governance
  • Establish effective operational governance, internal controls, risk management, and business continuity frameworks.
  • Ensure operational compliance with applicable European regulatory requirements, including MiCA, MiFID II, AML, and DORA.
  • Oversee operational incident management, audit readiness, regulatory remediation, and management reporting.
• Leadership & Collaboration
  • Build and lead high-performing European operations teams across all responsible functions.
  • Set clear objectives, KPIs, and accountability across the organisation.
  • Act as a key member of the European executive leadership team, collaborating with global and local stakeholders to achieve business objectives.

Qualifications

• Significant 15+ relevant experience in financial services, banking, fintech, digital assets, brokerage, or capital markets, including significant executive leadership experience.
• Strong ownership mentality, high agency, and critical thinking: takes accountability for outcomes, challenges assumptions, and drives issues through to resolution across organisational boundaries.
• Proven experience managing complex, multi-functional operations in regulated financial services environments.
• Strong understanding of crypto trading, digital assets, payment services, AML/AFC, and MiFID-related operations.
• Demonstrated experience leading customer operations, payments, trading operations, and external service providers.
• Strong knowledge of European regulatory frameworks, including MiCA, MiFID II, AML, DORA, and payment services regulations.
• Proven ability to scale operations, improve efficiency, and implement effective governance and risk management frameworks.
• Experience managing outsourcing arrangements, banking relationships, and strategic external partners.
• Strong commercial, analytical, and financial management skills, with experience managing budgets, KPIs, and operational performance.
• Proven leadership experience across international teams and multiple European jurisdictions.
• Excellent strategic thinking, decision-making, communication, and stakeholder management skills.
• Fluent English; additional European languages are an advantage; Chinese nice to have.
• Background in management consulting, banking, or trading preferred, with strong critical thinking, analytical judgement, and proven hands-on experience leading teams and improving business performance.
• Bachelor's or Master's degree in Business Administration, Finance, Economics, Banking, Management, or a related field; equivalent relevant professional experience will also be considered.

Benefits

• Study Growth Fund: We support your professional development and continuous learning.
• Internal Events: Participate in regular team-building activities, workshops, and events designed to promote collaboration and innovation.
• Global Collaboration: Be part of a diverse, international team, working alongside colleagues from around the world.
• Career Advancement: Access opportunities for growth and advancement within a rapidly expanding global company.
• Internal Mobility: Grow with us - Your long-term development is important to us. We offer internal job opportunities to help build your career path.