[Hiring] Operations Manager @JLL

Role Description

The Operations Manager, Governance sits at the critical intersection of operational excellence, process re-engineering, and digital innovation. Reporting directly to the Bay Area Governance Lead, the role is responsible for converting strategic governance frameworks into scalable digital workflows, custom applications, and standardized operational procedures. This position drives cross-regional alignment, incubating novel solutions locally before scaling them across the broader AMER region.

This role is built for a proactive builder and systems thinker. Responsibilities are expected to fluidly shift as account priorities and operating models evolve. The ideal candidate embraces ambiguity, tests Minimum Viable Products (MVPs) to rapidly address operational friction, and methodically embeds lasting institutional discipline.

Key Responsibilities

• A. Technology, AI Enablement & Continuous Process Improvement
  • AI & Workflow Integration: Identify, evaluate, and operationalize emerging AI capabilities to automate repetitive governance workflows and accelerate decision-making.
  • Continuous Improvement Engine: Conduct ongoing audits of account-level workflows to identify bottlenecks and engineer lean, automated alternatives.
  • Tool Development Lifecycle: Lead the product lifecycle for custom governance tools and self-service trackers using various platforms.
  • Data Hygiene & Architecture: Establish automated validation checks and data pipelines to ensure a single source of truth for executive reporting.
• B. Cross-Regional Program Management & Operational Rigor
  • Incubation to Scale: Pilot and refine governance workflows and digital tooling within the Bay Area environment before standardizing them account-wide.
  • Standardization & Playbooks: Author and maintain high-quality Standard Operating Procedures (SOPs) and operational playbooks.
  • Change Enablement & Training: Design change management roadmaps and enablement workshops to drive seamless adoption of new governance platforms.
  • Cross-Functional Alignment: Collaborate closely with regional governance leads and other stakeholders to harmonize account processes.
• C. Proactive Communication, Risk Management & Value Storytelling
  • Proactive Expectation Setting: Establish timelines, operational dependencies, resource requirements, and deliverable SLAs.
  • Risk Flagging & Escalation: Monitor operational signals to identify emerging vulnerabilities and structure decisive mitigation strategies.
  • Executive Value Storytelling: Transform operational performance data into compelling narrative storylines.
  • Client & Leadership Presentations: Craft high-caliber briefing documents and presentation decks for senior client and internal leadership reviews.

Qualifications

• 5+ years of progressive experience in Business Operations, Governance, Program Management, or Corporate Real Estate (CRE) / Integrated Facilities Management (IFM) operations.
• Proven track record of independently managing complex, multi-stakeholder programs within enterprise accounts.
• Demonstrated hands-on experience leveraging modern digital tools and low-code/no-code platforms to streamline business operations.
• High agility and comfort operating with a "launch-to-iterate" philosophy.
• Exceptional written, verbal, and visual presentation skills with proven executive presence.
• Advanced capability in data synthesis, dashboard design, and maintaining data hygiene across disparate systems.

Requirements

• Familiarity with Facilities Management enterprise platforms (e.g., Corrigo CMMS, VFA).
• Background in client-facing account management or strategic vendor governance in high-tech corporate campus environments.
• Experience with agile project management methodologies, sprint planning, and rapid prototyping workflows.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive Medical, Dental & Vision Care.
• Paid parental leave at 100% of salary.
• Paid Time Off and Company Holidays.
• Early access to earned wages through Daily Pay.

Company Description

Jones Lang LaSalle (JLL) is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously.