[Hiring] Amazon Operations Manager @Mira Care

Role Description

We are looking for an Amazon Operations Manager to take ownership of day-to-day Amazon operations across the US, UK, and Canada. The ideal candidate is experienced in Amazon Seller Central FBA operations, brand registry and listing management, and account health monitoring at scale. This is a hands-on individual contributor role for someone who catches problems before anyone else does and resolves them without being asked.

If you want to challenge yourself at a high-growth startup and make a difference for women's health, please join us!

Responsibilities

• Monitor account health daily across all three marketplaces, proactively identify risks, and flag issues with a clear action plan and proposed resolution before they escalate.
• Own all Amazon Support cases from opening to resolution, ensuring timely follow-up and escalation when needed.
• Maintain and protect Brand Registry across the US, UK, and Canada, including variation architecture and parent/child relationships.
• Manage all flat file uploads, listing updates, title and bullet optimization, and A+ content uploads.
• Resolve listing suppressions and policy flags before they impact sales.
• Own FBA shipment creation and management together with our logistics team, monitor inventory levels and flag restock needs proactively.
• Monitor for unauthorized resellers and counterfeit listings daily and use Brand Registry enforcement tools to remove violations.
• Monitor reviews and returns across all marketplaces, identify improvement opportunities, and manage review request automation.
• Own Amazon Canada account setup and ongoing management.
• Maintain Walmart and Target accounts as secondary channels.
• Proactively communicate operational issues, priorities, action plans, and progress updates to relevant stakeholders, ensuring timely execution and resolution.

Qualifications

• Minimum 5 years of hands-on Amazon Seller Central FBA experience.
• Minimum 3 years managing Amazon accounts with $5M or more in annual revenue.
• Direct experience escalating cases with Amazon's account management team.
• Has independently resolved at least one Brand Registry crisis, listing suppression, or account transition.
• Deep knowledge of Amazon policy changes and their impact on listings, reviews, and account health.
• Strong problem-solving skills with the ability to develop clear, actionable plans and drive issues to resolution independently.
• Proactive, highly organized, and able to manage multiple priorities while keeping stakeholders informed.
• Experience with regulated, health, or FDA-relevant product categories strongly preferred.
• Fluent English with strong written and verbal communication skills, including the ability to explain complex issues clearly and concisely.

Benefits

• Join one of the fastest-growing femtech companies in the U.S., driven by a strong mission to advance women’s health and expand access to care.
• Be part of a passionate, highly motivated, and international team dedicated to making a real difference in people’s lives.
• Thrive in a fast-paced startup environment where your work directly impacts company growth, strategy, and key decisions.
• Enjoy real opportunities for career growth, with the ability to shape, build, and develop teams as we scale.
• Work in a flexible, fully remote environment that supports autonomy, ownership, and independence.
• Receive a competitive salary along with a performance-based bonus system tied to OKRs.

Recruiting Process

• Step 1: Screening call with HR
• Step 2: Interview with Head of Operations
• Step 3: Practical Assessment or Live Case Study
• Step 4: Final Interview with Head of Operations and Amazon Growth Manager