[Hiring] Manager, Operations Support @Help at Home

Role Description

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The Manager, Operations Support plays a key role in supporting field operations, improving processes, and driving operational efficiency across the organization. This individual contributor position partners closely with Field Leadership, Case Management partners, and cross-functional teams to ensure effective client authorization management, billing accuracy, and service delivery. The ideal candidate brings strong healthcare or home care operations experience, proficiency in Electronic Medical Record (EMR) systems, and a data-driven approach to problem-solving, process improvement, and relationship development.

This is a remote-based position within Georgia with regular statewide travel required. We offer weekly pay between $75,000-$80,000 annually.

Responsibilities

• Provide operational support to field leadership and branch teams to ensure efficient, consistent service delivery and achievement of business objectives.
• Oversee and monitor client authorizations, ensuring timely approvals, renewals, accurate documentation, and continuity of services.
• Support accounts receivable (A/R) and billing processes, identifying discrepancies, resolving authorization-related billing issues, and minimizing revenue delays.
• Develop and maintain strong working relationships with Case Management partners, referral sources, and internal stakeholders to support client services and operational needs.
• Navigate EMR and other healthcare management systems to review client records, monitor authorizations, and ensure data accuracy.
• Analyze operational reports, key performance indicators (KPIs), and performance trends to identify opportunities for improvement.
• Identify operational challenges, troubleshoot issues, and implement process improvements that enhance efficiency, compliance, and financial performance.
• Collaborate with Finance, Billing, Operations, and other departments to resolve escalated issues and support business initiatives.
• Support implementation of new systems, workflows, projects, and change management initiatives.
• Provide operational insights, recommendations, and reporting to leadership to support strategic and day-to-day business decisions.
• Perform other duties as assigned.

Qualifications

• Strong understanding of healthcare or home care operations, including client authorizations, billing, and service coordination.
• Experience navigating EMR systems and healthcare technology platforms.
• Knowledge of accounts receivable (A/R), billing workflows, payer authorizations, and revenue cycle processes.
• Proven ability to build and maintain productive relationships with Case Management partners and cross-functional teams.
• Strong analytical, critical-thinking, and problem-solving skills with a focus on operational improvements.
• Proficiency in Microsoft Office Suite, particularly Excel, with the ability to analyze data, develop reports, and track performance metrics.
• Excellent written and verbal communication skills with a collaborative, customer-focused approach.
• Strong organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently, take ownership of responsibilities, and influence outcomes without direct management authority.

Requirements

• Bachelor’s degree in business or related field required.
• Proven track record with a minimum of three (3) years of experience in operations.
• Experience supporting management including thought leadership and support.
• Process improvement experience supporting the development, review, and revision of processes and policies as needed.
• Experience managing client authorizations, including tracking, renewals, and resolution of authorization-related issues.
• Experience with accounts receivable (A/R), billing processes, and revenue cycle support required.
• Hands-on experience navigating Electronic Medical Record (EMR) systems or comparable healthcare management platforms required.
• Experience developing and maintaining relationships with Case Managers, referral partners, and healthcare stakeholders.
• Experience in homecare, healthcare, healthcare services preferred.

Physical Requirements

• Sedentary – ability to remain in a stationary position for extended periods of time.
• Ability to communicate effectively and clearly with others to exchange information.

Travel Requirements

• Monthly or quarterly travel required.

Benefits

• Comprehensive medical, dental, and vision coverage.
• 401(k) retirement plan.
• Paid time off and holidays.
• Employee assistance programs and wellness initiatives.
• Flexible options to support a balanced life.