[Hiring] Manager, R&D Operations @Fortra

Role Description

Own the operating system for SDX Product, Engineering, and Cloud Operations. Drive predictable delivery, reliability, compliance, and unit economics. Standardize processes, tooling, and reporting. Provide operational support to the Business Unit General Manager.

WHAT YOU'LL DO:

• Design and run the operating cadence (OKRs, MBRs/QBRs, roadmap health, RAID).
• Lead cross-functional program delivery for platform, cloud, and AI initiatives.
• Establish SRE practices: SLO/SLI tracking, incident command, PIRs, and runbooks.
• Build follow-the-sun on-call and after-hours response coverage.
• Standardize ticketing in Jira: intake, SLAs, routing, escalation, and product-wide flow.
• Drive and manage compliance and certification initiatives (e.g., SOC 2, ISO 27001, TX-RAMP, FedRAMP).
• Stand up exec-ready dashboards; publish DORA, SLO, ticket, and COGS-per-tenant metrics.
• Partner with Product Security and DevSecOps to implement controls and secure SDLC tooling.
• Improve customer transparency: status pages, upgrade notices, knowledge base, and self-service.
• Prioritize Cloud/SRE backlog; automate monitoring/agent deployment; maintain environment hygiene.
• Support the BU GM with operating plans, QBR packs, forecasts, and vendor SOWs.
• Manage vendors and partners, including cloud programs and funding opportunities.
• Coach teams on process adoption; deliver training and change management.

Qualifications

• 7–10+ years in product/engineering operations, program management, or PMO leadership.
• Proven delivery across cloud platforms (AWS/Azure) and modern product development (Scrum/Kanban).
• Hands‑on with Jira/Confluence, observability stacks and BI tools (e.g., PowerBI).
• Incident management experience; comfortable defining SLOs and running PIRs.
• Familiarity with security and compliance frameworks (e.g., SOC 2, ISO 27001; TX‑RAMP/FedRAMP a plus).
• Clear communicator; strong stakeholder management across executives and technical teams.

Requirements

• Compensation: 140,000 USD - 170,000 USD.

Benefits

• Health, dental, and vision coverage as of hire.
• Immediate enrollment in 401(k), HSA, and FSA plans.
• Flexible PTO policy.
• Tuition and personal enrichment reimbursement.
• Option to enroll in ID Theft Protection Program.