[Hiring] Operations Manager @HealthMark Group

Role Description

• Manage a remote team covering escalations, emerging issues management, and a wide variety of needs for our clients.
• Create and maintain a culture of excellence that inspires the team to do their best work.
• Perform or schedule training as needed to ensure seamless transition of processes.
• Collaborate with stateside stakeholders to ensure offshore is consistently providing levels to exceed hospital expectations.
• Monitor performance to ensure the team is following the procedure correctly.
• Track and report outcomes (both positive and negative) on a consistent, proactive basis.
• Act as the point of contact for your team and support them in removing roadblocks to resolve complex issues.
• Ensure team is embedded and practiced daily in all activities, including establishing team goals, measuring progress, and sharing results.
• Shape the vision of the team by ensuring your team operates in a frictionless environment and enabling them to identify trends and opportunities that drive operational improvements.
• Perform other related duties as required.

Qualifications

• Bachelor’s degree.
• Experienced with using MS Office including Excel and PowerPoint.
• Minimum of 3 years of experience in healthcare.
• Working knowledge of HIPAA, 21st Century Cures Act, Information Blocking requirements (ideal, not required).
• Customer-centric, ambitious, highly organized, detail-oriented.
• Excellent managerial skills.
• Strong verbal and written communication skills.
• Strong focus on continuous improvement, KPI development, improving team cohesion and communication, and just generally getting better every day, month, year, etc.

Requirements

• This role does or may require regular access to Protected Health Information (PHI) and/or confidential client data.
• The incumbent must demonstrate a strong understanding of confidentiality requirements, adhere to all HIPAA regulations and organizational privacy and security policies.
• Report any known or suspected unauthorized access, use, or disclosure of PHI immediately to the Privacy Officer or Information Security team.
• This position requires timely completion of all required company-sponsored and regulatory training programs.