[Hiring] Operations Manager @hiry.agency

Role Description

We’re a fast-growing e-commerce brand in the fitness and sports gear space. As we scale, we’re looking for a Senior Operations Manager who can bring structure, clarity, and leadership to our day-to-day execution. You’ll play a key role in optimizing how our team works, how our products move, and how our customers experience the brand.

This role is remote (30 to 40 hours per week), with occasional in-person team days in Utrecht. To keep things efficient, we’re only considering candidates based in the Netherlands—ideally near Amsterdam. Monthly retainer: $6,000 to $8,000, depending on your experience and fit.

WHAT YOU'LL OWN

• Oversee daily operations across teams and external partners
• Serve as the go-to person for solving issues and keeping everything on track
• Manage inventory, logistics (especially shipments from China), and supplier communications
• Identify process gaps and implement smart, scalable solutions
• Build clear systems and workflows that empower others to work independently
• Lead product improvement initiatives and elevate the customer experience
• Organize team meetings, reviews, and performance updates
• Ensure every team member has clarity on their role and responsibilities
• Assist in recruiting and onboarding new hires and freelancers
• Act as the main contact for the customer service team
• Provide regular operational insights and reports to the CEO
• Drive progress toward key KPIs and operational goals

Qualifications

• 2 to 4 years in an operations management or leadership role, ideally in e-commerce
• Confidence in decision-making and a bias toward action
• Strong process thinking and attention to operational detail
• Analytical mindset with the ability to prioritize and solve problems efficiently
• Clear, steady communication skills, especially under pressure
• Experience with tools like ClickUp, Shopify, or similar platforms
• Residency in the Netherlands (Amsterdam area preferred)

Requirements

• Bonus if you have experience in DTC or high-growth e-commerce environments
• Familiarity with customer-centric, performance-driven brands

Benefits

• A high-impact role with real influence on how we operate and grow
• Flexibility to work remotely, with team connection days in Utrecht
• Direct collaboration with the leadership team
• Competitive monthly compensation with opportunities to grow alongside the brand