[Hiring] Operations Manager @Cellexia

Role Description

This role owns the middle. You’ll make sure the whole business runs well, from the moment a customer orders to the moment the box arrives. You’ll build the systems, clear the path for the people doing the work, and run the network of fulfillment partners behind every order.

• Build and maintain our 3PL network.
• Keep a living map of fulfillment partners across the markets we serve: who they are, where they ship from, what they handle, what they charge, and how they perform.
• Negotiate all the time, not once a year.
• Stay in constant conversation with new and existing 3PLs, open negotiations, compare offers, and use each one to push rates, terms, and service levels in our favor.
• Own the day-to-day operations across fulfillment, customer support, vendors, and internal processes.
• Build the systems that scale.
• Make teams work as one.
• Manage the relationships with suppliers, manufacturers, and service providers.
• Track the operational numbers that matter, such as delivery times, cost per order, error rates, and margins.
• Catch the small issue early, find the real cause, and fix it permanently.
• Run a steady working rhythm for a remote, international team.
• Plan the operations behind new launches, new markets, and new brands.
• Make sure we follow the rules that apply to what we make and sell in every market.
• Use AI tools to speed up research, reporting, and routine work.

Qualifications

• A negotiator’s mindset.
• Systems thinking.
• Judgment under pressure.
• Fluency with numbers.
• Leadership without hierarchy.
• Ownership.
• Team spirit.
• Relevant experience: [4+] years running operations for an e-commerce or consumer brand.

Requirements

• Experience in sourcing, evaluating, and negotiating with 3PLs or similar partners.
• Managing remote teams, with results you can show, ideally with the numbers to prove it.
• Experience in beauty, skincare, or another consumer category is a strong advantage.
• Excellent English is essential.

Benefits

• Fast decisions, minimal bureaucracy.
• Competitive pay, set for where you live.
• Yearly bonuses of up to 40% of your annual salary.
• Monthly and yearly subsidies to do your best work.
• Impact across the business.
• A small team that moves fast.
• Work from anywhere.
• A path that grows with the company.

Company Description

Cellexia Labs currently serves customers in markets all over the world, with our fastest-growing communities in Europe, the US, Canada, and Australia. We’re a fully remote, international team, small by design, where everyone owns something real and decisions are made by the people closest to the work.