[Hiring] Operations Lead @Reserv

Role Description

Reports to the Operations Principal, Change. The Strategic Operations team sits between Product, Technology, and Claims Operations and owns the work that turns a new way of working into one the organization actually runs on.

Not every change at Reserv arrives with a product release behind it. Programs change, client requirements change, and the way a claim is handled changes with them. We are hiring an Operations Lead to own process design and change across claims operations, so that how work is done is written down, current, and changed deliberately.

You own the process side of the function:

• Before-and-after process design for each change.
• SOP library governance.
• Verification that changes landed in practice.
• Training and communications for process changes.

You will work alongside the Operations Lead who owns product change and with claims leadership, who own the work you are documenting. You will be an excellent fit if you have:

• Redesigned how an operations team works.
• Can write a process someone will follow.
• Verified that changes landed in practice.

Qualifications

• 1-3+ years in management consulting, operational transformation, operations management, or a similar role.
• Proven ability to write process documentation that people follow: SOPs, process guides, and before-and-after write-ups for operational change.
• Experience running cross-functional change against dates, with verification that it landed.
• Detail-oriented and organized, with comfort maintaining a structured record of changes, decisions, and history over time.
• Working fluency with business intelligence tools (Looker, Tableau, Power BI).
• Active use of AI tools in your own work, and interest in applying them to process documentation and change.
• Claims or insurance experience is helpful but not required.
• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).

Requirements

• 1-3+ years in management consulting, operational transformation, operations management, or a similar role where you redesigned how a team works and documented it.
• Proven ability to write process documentation that people follow: SOPs, process guides, and before-and-after write-ups for operational change.
• Experience running cross-functional change against dates, with verification that it landed.
• Detail-oriented and organized, with comfort maintaining a structured record of changes, decisions, and history over time.
• Working fluency with business intelligence tools (Looker, Tableau, Power BI) to read what the numbers say about whether a process is being followed.
• Active use of AI tools in your own work, and interest in applying them to process documentation and change.
• Claims or insurance experience is helpful here and is not required.
• Bachelor's degree (lack of one should not stop you from applying if you possess all the other qualifications).

Benefits

• Generous health-insurance package with nationwide coverage, vision, & dental.
• 401(k) retirement plan with employer matching.
• Competitive PTO policy – we want our employees fresh, healthy, happy, and energized!
• Generous family leave policy after 8 months of continuous work.
• Work from anywhere to facilitate your work-life balance.
• Apple laptop, large second monitor, and other quality-of-life equipment you may want.