[Hiring] Operations Lead @Fleek

Role Description

Your responsibility is to increase the efficiency of Fleek’s post-sales operations and marketplace process, ensuring that:

• Cross-border delivery, fulfillment, quality, and customer service consistently improve.
• You have full responsibility and ownership for the team’s execution against set KPIs to:
• Reduce delivery time.
• Implement logistics solutions across countries.
• Reduce time to resolution of customer experience issues.
• Increase quality assurance.
• Reduce default rate.

You need to be a self-starter, innovative, and an analytical thinker who's comfortable using data to make decisions. Your organizational and analytical qualities should help streamline and automate current manual processes. This role will involve a combination of higher strategic level decisions alongside hands-on work. You will work closely with our C-suite and founders to help establish the direction for Fleek's operational initiatives.

Qualifications

• At least 5+ years of demonstrated experience in data-driven decision-making.
• Strong business judgment through analytical thinking and experimentation.
• Experience working cross-functionally across operations, finance, and product teams.
• Experienced in setting up customer service tools and processes.
• Experience in marketplaces and early-stage startups is a plus.
• Ability to wear multiple hats.

Benefits

• Comprehensive healthcare coverage.
• Exclusive employee clothing drops courtesy of Fleek.
• Flexible work hours & time off; work remotely as long as the tasks are completed.
• Shared ownership: Being On Fleek means you’ll own a part of it.