[Hiring] Operations & Executive Support Specialist @Somewhere

Role Description

The Operations & Executive Support Specialist will serve as the key link between management, technical teams, and partners to ensure smooth daily operations. This role oversees Ad Operations (AdOps) and General Operations (General Ops), ensuring campaign delivery, troubleshooting technical issues, and supporting growth initiatives. The ideal candidate is versatile—a true "Swiss Army knife"—who can balance structured processes with agility in a fast-paced, scaling business.

Core Responsibilities

• Day-to-Day Operations:
  • Oversee daily AdOps & General Ops, ensuring optimal connectivity and campaign delivery.
  • Troubleshoot screen and network issues using existing flowcharts; escalate when necessary.
  • Address and resolve content or technical issues on digital screens promptly.
  • Diagnose and resolve issues with offline screens to maintain network uptime.
• Campaign Delivery:
  • Manage advertising campaigns end-to-end, ensuring timely and accurate execution.
  • Review and validate campaign playout reports for accuracy and insights.
  • Approve programmatic ad campaigns, ensuring compliance with company standards.
  • Coordinate with sales, leadership, and landlords/building managers to deliver seamless campaigns.
  • Oversee client reporting, ensuring campaigns are delivered and tracked effectively.
• Projects & Growth:
  • Support longer-term projects that enhance operational efficiency and scalability.
  • Collaborate with leadership to deliver new processes, automation, and systems.
  • Support onboarding of new sites and partners, contributing to CRM and operational improvements.
  • Coordinate photography planning and asset management for campaigns.
  • Maintain best practices for compliance, safety, and sustainability standards.

Qualifications

• Adaptable & Calm Under Pressure: Able to switch priorities quickly in a fast-paced, scale-up environment.
• Personable Communicator: Builds strong rapport with landlords, engineers, and internal teams (phone, email, Teams).
• Fast-Paced & Detail-Oriented: Works well with high expectations, delivering results under tight deadlines.
• Team Player: Remote but fully engaged with the wider team culture.
• Relationship-Driven: Able to influence and encourage building partners to support operational needs.

Requirements

• Essential: Microsoft Suite (Excel, Outlook, PowerPoint), Monday.com, TeamViewer.
• Desirable: Automations/middleware tools experience, Canva, Salesforce, CMS, DoohClick (training provided), programmatic advertising (PDOOH), project management.
• Bonus: Previous experience with MacOS (MacBook will be provided).
• Preferred Experience: Prior background in hospitality, advertising & marketing, ad tech, programmatic, or media/OOH industries, as well as operational or client-facing technical roles.

Benefits

• Birthday Off: Paid day off.
• Holiday Closure: Closed over the Christmas period (annual leave can be used elsewhere).
• Hardware: Laptop & screen monitor provided (MacBook standard with cybersecurity setup).
• Healthcare: Annual cash plan for everyday healthcare costs.
• Culture: Included in team activities and treated as a core team member, even when remote.

Application & Interview Process

• Introductory Interview: Informal chat with the COO (focusing on personality, ambitions, and cultural fit).
• Scenario-Based Interview: Candidate receives a task in advance, then discusses solutions in a structured interview.