[Hiring] Operations Coordinator @IIIIIIUS

Role Description

The Operations Coordinator, Program Operations supports the implementation of ICF’s utility-sponsored energy efficiency programs, with a focus on commercial building systems and energy-efficient technologies. This entry-level role plays a crucial part in ensuring the efficient and effective management of energy and environmental programs by identifying opportunities for process improvements, sharing best practices, and collaborating with cross-functional teams.

This position offers opportunities to build technical and consulting skills, gain exposure to major initiatives, and contribute to impactful energy solutions. By leveraging ICF’s deep understanding of client needs and emerging technologies, the Operations Coordinator helps deliver high-quality services that support energy efficiency goals.

This position will support client work in the southeast, including Mississippi and South Carolina. Preference for individuals in those states or individuals in the central or eastern time zone. Work is fully remote. The anticipated pay for this position is in the $60K range.

Key Responsibilities

• Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed.
• Develop and share best practices across the team and organization.
• Collaborate with IT, Reporting, Marketing, and Customer Care teams.
• Conduct analyses to identify trends, issues, and opportunities for improvement.
• Assist with processing incoming project applications.
• Review project application forms and submittals to ensure compliance with program policies and procedures.
• Assign project applications for further processing and review per program policies and procedures.
• Assist with customer and contractor inquiries.
• Coordinate quality control follow-up on project inspections and customer surveys as appropriate.

Qualifications

• Bachelor’s degree in a relevant field or Associates degree with minimum of 2 years of work experience.

Preferred Qualifications

• Strong time management, communication, and organization skills.
• Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel.
• Outstanding analytical, writing, and communication skills.
• Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets).
• Experience with Power BI (or similar data visualization tool).
• Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate Bot and Third-Party Applications.

Requirements

• Please note that this application must be submitted directly by the applicant for consideration. Failure to do so may result in the application being excluded for consideration.
• Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [email protected] for assistance.

Benefits

• Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email [email protected] and we will be happy to assist.

Pay Range

• The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00.