[Hiring] Business Operations Coordinator @Ciena

Role Description

How you will make an impact:

• Coordinate executive calendars, meetings, scheduling priorities, conflict resolution, travel, and logistics.
• Track partner employee and field technician time reporting to enable operational planning, workforce utilization, customer delivery activities, and financial management.
• Maintain partner employee and technician cost-tracking records and prepare analyses for budget management, forecasting, and resource planning.
• Coordinate onboarding activities for employees and contingent workers by monitoring progress, coordinating requirements, and partnering with hiring managers and stakeholders.
• Administer contingent worker leave tracking and reporting processes, maintaining accurate records and timely communication with management teams.
• Prepare routine reports, dashboards, metrics, and administrative communications for leadership decision-making and operational reviews.
• Coordinate Dedicated Workforce Forum meetings, regional all-hands and leadership materials, Outlook distribution lists, and cross-functional process improvements for reporting accuracy, operational efficiency, and administrative workflows.

Qualifications

• Bachelor's degree OR Associate's degree, or equivalent combination of education and relevant work experience.
• 3+ years of experience in administration, executive support, business operations, project coordination, workforce administration, or related functions.
• Utilization of Microsoft Outlook, Excel, PowerPoint, Teams, and Microsoft 365 applications.
• Experience supporting leaders through complex calendar management and meeting coordination.
• Experience maintaining workforce, time, cost, or operational tracking records, with application of analytical and organizational skills.
• Ability to manage multiple priorities and deadlines in a fast-paced environment.
• Verbal, written, and interpersonal communication skills.

Requirements

• Experience supporting telecommunications, network services, field operations, or engineering organizations.
• Knowledge of contingent workforce management and onboarding processes.
• Experience with workforce planning, resource management, or labor tracking activities.
• Background in budgeting, cost tracking, and operational reporting.
• Experience building executive-level presentations and business review materials.
• Experience with SharePoint, Power BI, Power Automate, Smartsheet, or similar reporting and collaboration tools.
• Project coordination or PMO support experience.

Benefits

• Competitive compensation.
• Comprehensive benefits package, including medical, dental, and vision plans.
• Participation in 401(K) (USA) & DCPP (Canada) with company matching.
• Employee Stock Purchase Program (ESPP).
• Employee Assistance Program (EAP).
• Company-paid holidays, paid sick leave, and vacation time.
• Compliance with all applicable laws regarding Paid Family Leave and other leaves of absence.

Company Description

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination.

Ciena is an Equal Opportunity Employer, including disability and protected veteran status.

If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.