[Hiring] Operations Coordinator @Zelh

Role Description

The Operations Coordinator will manage a personal portfolio of 35–45 active shipments across Air Import, Ocean Import, and Domestic Trucking (approximately equal split across all three modes). This is a purely hands-on, execution-focused role requiring strong attention to detail, solid freight forwarding fundamentals, and daily proficiency in CargoWise. The ideal candidate understands the full lifecycle of a USA import shipment, including customs clearance processes, and can manage high file volumes with accuracy and professionalism.

• Manage 35–45 active shipment files simultaneously in CargoWise across all three modes
• Coordinate with carriers, agents, truckers, customs brokers, and clients to ensure on-time execution
• Prepare, review, and track shipment documentation — HBLs, MBLs, commercial invoices, packing lists, ISF, and more
• Monitor customs clearance status and communicate proactively with brokers and clients
• Ensure timely freight release, delivery scheduling, and final-mile coordination
• Maintain accurate data entry and file management at all shipment lifecycle stages
• Handle financial reconciliation, including cost accruals and invoicing
• Manage high email volumes across shipment files professionally and efficiently

Qualifications

• 3–5 years of experience in freight forwarding operations (imports focus strongly preferred)
• Solid working knowledge of USA import processes and customs clearance workflows (licensed broker not required)
• Proficiency in CargoWise (mandatory — hands-on daily use)
• Experience across at least two of the three modes: air import, ocean import, and domestic trucking
• Strong command of English (verbal and written)
• Spanish language skills are a strong plus
• High proficiency with Microsoft Outlook, Teams, OneDrive, and SharePoint
• Experience using FRONT as a mail client is a plus

Requirements

• Work schedule: Monday - Friday, 8 am - 5 pm EST
• A supportive team
• Competitive Salary in USD
• Remote eligibility
• 10+ business days of paid time off
• Equipment provided

Benefits

• Join our team and become an integral part of our mission to provide reliable and efficient freight transportation solutions to our customers.