[Hiring] Drug Screen Operations Coordinator @WORKCARE INC

Role Description

Supports daily drug and alcohol testing operations by monitoring assigned communications, obtaining and processing documentation, maintaining accurate encounter records, and routing issues for timely resolution.

Schedule: Monday - Friday 11:00am - 7:30pm ET.

Essential Duties and Responsibilities

• Monitor the assigned Drug Screen inbox and respond to or route inquiries from clients, clinics, laboratories, donors, and internal teams according to established procedures.
• Request and follow up on outstanding collection forms, results, and other testing documents; document each contact and next step in the applicable system.
• Receive, organize, and enter testing documentation; check for completeness and flag discrepancies or potential collection-form errors for trained review.
• Maintain accurate encounter statuses and records, route documents for verification or MRO review, and follow through on assigned work queues.
• Support routine scheduling and coordination activity when assigned; escalate time-sensitive post-accident or reasonable-suspicion requests immediately to the designated owner.
• Protect medical and personal information and follow applicable confidentiality and disclosure procedures.
• Participate in assigned after-hours on-call coverage as needed, including mandatory shifts when volunteer coverage is unavailable; remain available to respond to work-related requests within 30 minutes while on call.
• Assist with cross-coverage and additional duties as assigned by the supervisor.
• Perform additional duties and assume additional responsibilities as identified by supervisor for the efficient operation of WorkCare.

Qualifications

• High School Diploma or GED equivalent required. Post high school education in business, healthcare, or a related field preferred.
• Knowledge or experience in drug and alcohol testing processes preferred; ability to learn documentation, encounter, and escalation procedures.
• Strong interpersonal skills, attention to detail, and the ability to communicate with clients at all levels.

Requirements

• Maintain privacy and confidentiality; examine documents for accuracy and completeness; make decisions within company policy and escalate matters outside assigned authority.
• Organize competing priorities, communicate clearly in writing and by phone, document work accurately, and meet assigned performance goals.
• Work cooperatively with colleagues, supervisors, clients, and vendors under time-sensitive conditions.

Computer Skills

• Competence with Windows, Adobe Professional, Microsoft Office Suite (Outlook, Word, Excel, and PowerPoint), and the ability to learn other software as needed.

Physical Demands

• Requires sitting for long periods at a desk, use of a telephone and computer keyboard, and occasional standing, bending, walking, stooping, kneeling, or crouching.
• The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

• The work environment is generally temperature controlled.
• The at-home work area must be free from distracting background noise and meet Company IT, privacy, and safety requirements.

Benefits

• Paid time off
• Medical, dental, vision, and critical illness insurance
• HSA, HRA, and FSA
• Life and disability insurance
• EAP
• 401K
• Legal and identity theft coverage
• Pet insurance and more