[Hiring] Operations CSR & Shipping Document Coordinator @Hire Emerald

Role Description

We are looking for an experienced Operations CSR & Shipping Document Coordinator to manage customer orders and international shipments from order entry through final delivery. This is a hands-on operations role combining customer service, order management, international logistics, shipping documentation, and freight coordination.

• Create sales orders and contracts.
• Coordinate pickups and deliveries.
• Manage carrier bookings and vessel schedules.
• Prepare export documentation.
• Track shipments and proactively resolve delays or documentation issues.

Qualifications

• 3+ years of relevant professional experience preferred, with candidates generally expected to bring approximately 2–5 years in international trade, logistics, shipping operations, or a related field.
• Strong knowledge of international shipping and export documentation processes.
• Experience working with ocean carriers, freight forwarders, and/or NVOCCs.
• Experience preparing or managing international shipping documentation.
• Understanding of Bills of Lading, Commercial Invoices, Packing Lists, and related export documents.
• Microsoft Excel proficiency required.
• Strong professional English communication skills for working with customers, truckers, warehouses, carriers, and internal commercial teams.
• Strong attention to detail and ability to manage multiple orders, priorities, and deadlines.
• Strong problem-solving, organization, and time-management skills.
• Ability to work independently in a fast-paced remote environment.

Requirements

• Experience in the plastic resin, polymer, chemicals, or related manufacturing industry.
• Experience interpreting Letters of Credit.
• Experience coordinating railcar and ocean shipments.
• Experience negotiating or establishing rates and services with third-party carriers.
• Bachelor's degree in Supply Chain, Logistics, Business, International Trade, or a related field.

Benefits

• $1,500–$2,500 USD/month compensation.
• Fully remote opportunity across selected Latin American countries.
• Work directly with international customers and logistics partners.
• Gain hands-on exposure to global trade, ocean freight, rail transportation, and export operations.
• Own meaningful responsibilities throughout the complete order-to-delivery process.
• Join an international supply chain environment where accuracy, communication, and proactive problem-solving directly impact business results.