[Hiring] Operations Associate II @Advocate Health

Role Description

• Collects, reviews, and analyzes data related to assigned projects.
• Conducts time studies for various process improvement activities and compares performance prior to process changes and post implementation.
• Acts as a subject matter expert on certain aspects of practice operations as defined above in development of process workflows.
• Documents process workflows, develops job aids, documents process changes and publishes documents in an organized, disciplined format.
• Uses critical thinking skills to evaluate the current readiness for change and works to facilitate the change management process for all process and workflow changes for internal customers.
• Manages several projects at the same time.
• Trains teammates on various operational systems and/or new functionality through implementations as necessary.
• Interacts with providers, team members, and practice managers and implements stated organizational goals.

Qualifications

• Associates Degree required.
• 2 years practice operations experience or 4 years of related clerical or clinical practice experience required.
• Preferred Experience:
• Epic Workqueue experience or Epic backend experience.
• Strong attention to detail.
• Written and verbal communication skills.
• Time management skills.

Requirements

• None Required for Licensure, Registration, and/or Certification.
• Work is performed in an open office with some partitioned areas.
• Work is generally performed at a desk using telephone and computer entry.
• Travel to other facilities and practices in teammate's vehicle is required on a regular basis.
• Each teammate has the responsibility to work in a safe manner.

Benefits

• Base compensation listed within the pay range based on qualifications, skills, relevant experience, and/or training.
• Premium pay such as shift, on call, and more based on a teammate's job.
• Incentive pay for select positions.
• Opportunity for annual increases based on performance.
• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Educational Assistance Program.
• Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.