[Hiring] Fund Operations Associate @True Link Financial

Role Description

As a Fund Operations Associate - Custody, you'll play an essential role in making that happen every day. You'll own the daily disbursement and payment processing pipeline for our pooled trusts:

• Prepare and reconcile daily disbursement funding ahead of morning cutoffs
• Process daily payment files and wire transfers across multiple banking partners, and keep delivery statuses accurate
• Handle expedited and exception requests, including same-day payments, stop payments, and redeposits, with clear tracking
• Review daily bank reconciliation summaries and resolve errored items
• Calculate and assess weekly fees for an assigned group of organizations
• Action stop payment and redeposit requests with our banking partners and log them for tracking
• Act with urgency to resolve processing issues, escalating to internal and external stakeholders when needed
• Partner with internal teams to keep daily operations on schedule
• Identify and recommend workflow improvements that increase efficiency and reduce risk
• Support ad-hoc projects as needed across the team

Qualifications

• 1-2 years of experience in custody, trust, investment, banking, or payments operations, ideally within a financial services firm
• Detail-oriented and highly organized, with a strong ability to manage and reconcile financial data accurately and efficiently
• Familiar with ACH, wires, and check processing; NACHA file experience is a plus
• Strong analytical problem-solver who proactively identifies issues and works toward effective solutions
• Well-versed in the importance of fraud prevention and have experience working within environments that emphasize internal controls and compliance
• Comfortable navigating multiple tech platforms and systems, including banking portals and Excel or Google Sheets (intermediate proficiency preferred); comfortable running scripted or automated tools and checking their output
• Effective communicator, able to clearly and professionally interact with internal teams, external partners, and occasionally with clients
• Deadline and process driven, and are able to adapt quickly to evolving priorities; you thrive in this type of environment
• Self-motivated, take ownership of your work, and value contributing to a collaborative, mission-driven team
• Guided by sound judgement when escalating and resolving problems independently

Benefits

• Competitive wages
• Health, dental, and vision coverage
• Paid parental leave
• 12 paid holidays each year
• Your own professional development budget
• An awesome vacation package