[Hiring] Operations Associate @Interplay Learning

Role Description

As the GTM Operations Associate, you will serve as the engine behind Interplay’s Go-To-Market system. Reporting to the EVP of Commercial Operations, you will:

• Track pipeline health
• Optimize lead and sales workflows across marketing and revenue teams
• Lead key cross-functional GTM initiatives

This is a hands-on technical and operational role where you will actively build and automate solutions using tools like HubSpot, Salesforce, and Claude to drive measurable business growth.

What you’ll do:

• Reporting & Forecast Support:
  • Maintain weekly reporting and forecast inputs
  • Provide revenue leadership a clear view of pipeline coverage, quality, lead follow-up, rep performance, and progress toward targets
  • Own the agenda and weekly metrics reporting for the Thursday revenue leadership meeting
• Revenue Meeting Support:
  • Keep the weekly revenue meeting running smoothly from preparation through follow-up
  • Build pre-reads, capture decisions and action items, assign owners and deadlines, and track follow-through to completion
• Territory & Account Planning:
  • Support territory design, account assignments, top-account planning, and target-list development by segment
  • Lead strategic account sequencing and targeting initiatives
• Funnel & Lead Operations:
  • Monitor the marketing-to-sales funnel
  • Identify where prospects are getting stuck or lost
  • Investigate conversion issues, lead follow-up gaps, routing problems, and data quality issues
  • Help keep Salesforce and HubSpot processes running smoothly
• Cross-Functional GTM Programs:
  • Drive strategic go-to-market initiatives from planning through execution and measurement
  • Coordinate across teams, track progress, and ensure programs deliver intended results
• Analysis, Automation & Process Improvement:
  • Use data, AI, and automation to uncover insights
  • Improve pipeline and rep performance, and reduce manual work
  • Build and maintain workflows, reporting, lead management, and campaign processes

Qualifications

• Structured thinker and excellent communicator
• Hands-on operator fluency with Salesforce and HubSpot
• Fluent with AI tools (especially Claude) for analysis, drafting, and automation building
• Strong project and change management skills
• Self-directed against a quarterly mandate
• Sound judgment about sequencing and prioritization in a high-change environment

Requirements

• 2–3+ years of experience in revenue operations, GTM or business operations, sales strategy, management consulting, or a chief-of-staff role; B2B SaaS exposure preferred
• A track record of driving initiatives to completion and adoption
• Hands-on experience as a Salesforce and HubSpot operator
• Demonstrated use of AI tools, especially Claude, for analysis, drafting, and automation
• Preferred: experience across a segmented GTM motion; territory design, account planning, or list-building experience

Benefits

• Remote-first & flexible hours
• Annual learning reimbursement
• Support for work-life balance
• 3 weeks PTO, 1 week Winter Break, observed holidays, sick days, and others
• Comprehensive benefits: Medical, vision, dental, and 401(k) match
• Private Company Equity Options
• Mental and physical health resources and social events