[Hiring] Operations Associate @The Motley Fool

Role Description

The Operations Associate will work closely with the Operations Manager to help execute the day-to-day processes that keep the Foundation running smoothly. This is an execution-focused role, ensuring that processes, systems, and recurring workstreams happen accurately and on time.

• Coordinate contractor paperwork and help ensure required documentation is completed and organized.
• Support team culture initiatives, including team meetups, appreciation events, and happiness-score surveys.
• Help maintain organized virtual files, documentation, and shared resources so information is easy to find and up to date.
• Assist with FoolFest and other events, including scheduling, logistics, communications, and coordination.
• Help manage recurring operational tasks and calendars, ensuring important deadlines and follow-ups don’t get missed.
• Support the Operations Manager with administrative and coordination needs across the Foundation.
• Document processes and keep operational materials current as workflows evolve.
• Look for small ways to improve efficiency, organization, and consistency in the team’s day-to-day work.

In terms of systems and HubSpot support:

• Support day-to-day HubSpot administration, including data entry, record maintenance, data cleanliness, and routine integrity checks.
• Help maintain accurate and reliable information within our CRM.
• Assist with building and maintaining reports and dashboards that help the team understand its work and progress.
• Troubleshoot basic user issues and help connect team members with the right support when deeper technical expertise is needed.
• Help coordinate basic system training, documentation, and resources for team members.
• Support adoption of consistent processes and best practices across the tools the Foundation uses.
• Become a go-to resource for routine questions about our operational systems and workflows.

Qualifications

• 2+ years of experience in an operations, administrative, project coordination, or similar role.
• Hands-on experience with HubSpot; familiarity with the platform and ability to work independently.
• Comfortable working across multiple tools and systems, such as CRM platforms, project management tools, scheduling tools, and shared document systems.
• Exceptional attention to detail and ability to notice small issues before they escalate.
• Highly organized and capable of managing several recurring workstreams and deadlines simultaneously.
• Clear and concise written communication skills, especially in documentation, meeting notes, and process updates.
• Proactive and process-oriented mindset.
• Dependable and consistent in recurring operational responsibilities.
• Comfortable asking questions and learning new systems.
• Enjoy supporting others and facilitating teammates' success.
• Excited about contributing to a mission-driven organization and a collaborative team.

Requirements

• Experience working in a nonprofit, foundation, or other mission-driven organization (bonus).
• HubSpot certification (bonus).
• Experience coordinating contractors, team events, or internal operations (bonus).
• Created reports, dashboards, process documentation, or system training materials in a previous role (bonus).

Benefits

• This is a part-time contractor role with an expected commitment of up to 30 hours per month.
• Hourly Pay Range: $45 USD.