[Hiring] Operations Associate @PNC

Role Description

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As an Operations Associate within PNC's Treasury Management Health Care Operations Group, you will be based remotely within the Cleveland, Ohio area. Hours: Monday to Friday, 7 am to 3:30 pm with some opportunities for overtime.

This role is primarily an entry-level to early-career banking operations position that supports healthcare-related payment processing and treasury management services for hospitals, physician groups, and other healthcare clients. The focus of this role is:

• Data entry and processing healthcare payment transactions accurately and on time.
• Reviewing and reconciling financial transactions according to established procedures.
• Validating documentation and ensuring transactions meet service-level standards and compliance requirements.
• Routing requests, documents, and customer inquiries to the appropriate internal teams.
• Identifying processing errors and supporting workflow improvements.
• Maintaining a strong focus on risk management, accuracy, and customer service.

Qualifications

• Experience working with a fast-paced, high-volume processing environment with strict deadlines focused on repetitive tasks.
• Heavy emphasis on attention to detail and operational accuracy.
• Data entry and transaction processing skills.
• Customer service orientation.
• Ability to manage multiple priorities and meet deadlines.
• Problem-solving and risk awareness.
• Prior experience in banking operations, lockbox processing, payment processing, medical billing/payment posting, accounts receivable/payable, treasury operations, healthcare revenue cycle support, and back-office financial services operations is desired.

Requirements

• Executes routine transactions/processes utilizing standard policies and procedures.
• Partners internally with service partners to route calls, documents or other action items to complete transactions.
• Ensures the appropriate materials and documentation are available to complete transactions.
• Confirms equipment is operational, if applicable.
• Provides responses and documentation to inquiries and ad hoc requests.
• Provides feedback on workflow and work received.
• Reviews transactions, related documents and verifies work processes to ensure accuracy and conformance to established service levels and applicable policies and procedures.

Benefits

• Medical/prescription drug coverage (with a Health Savings Account feature).
• Dental and vision options.
• Employee and spouse/child life insurance.
• Short and long-term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Paid time off including maternity and/or parental leave, up to 11 paid holidays each year, 9 occasional absence days each year, and between 15 to 25 vacation days each year, depending on career level and years of service.