[Hiring] Operations Assistant @Moxie

Role Description

Our Product Operations Assistant role will be responsible for managing the process that ensures that our nurse entrepreneurs are able to place their orders on our platform with ease. Our nurse entrepreneurs need to acquire supplies in order to serve their clients and rely on us to manage the operations of ordering and fulfillment behind the scenes.

• Register new accounts eligible to use our supplies platform
• Monitor our platform for incoming orders and payments
• When an order is received through our platform, place that order with the appropriate supplier
• Daily reconciliations between our platform orders and the supplier orders
• Occasional customer service via email to ensure lost or incorrectly placed orders are identified and resolved
• Escalate any serious issues to your manager
• Identify and recommend opportunities to improve the process
• Additional ad hoc responsibilities as requested by your manager or the product and engineering team including activities such as manual testing of new product features and data entry

Qualifications

• Have experience working with US customers in a similar role (e.g., e-commerce store management)
• Experience working with Shopify (and the likes of it)
• Experience with basic data analysis tools like Microsoft Excel
• Are willing to work US hours (as late as 8am-4pm ET on weekdays)
• Boast strong written and verbal English skills
• Exhibit high attention to detail and reliability
• Can execute tasks efficiently and effectively

Requirements

• Reliable internet connection (>10mbps)
• Quiet working environment
• Proficiency in English

Benefits

• Creating a workplace where everyone feels valued, trusted, and included
• Living by values: act as owners, give more than we take, move with speed and care, and simplify and learn every day

Company Description

At Moxie, we empower ambitious aesthetic entrepreneurs to build profitable, independent practices—without burnout, overwhelm, or guesswork. In just a few years, we've grown from an idea to a global, remote-first team now supporting 700+ practices nationwide. Our purpose is simple: to unlock sustainable success for aesthetic entrepreneurs, at every stage of their journey.