[Hiring] Operations Assistant @WOW Remote Teams

Role Description

This is a remote position. Our client is looking for a Full-Time Operations Assistant to support both front-office and back-office operations within a growing healthcare organization. This position combines patient communication, administrative support, insurance verification, and revenue cycle follow-up. The ideal candidate is highly organized, proactive, empathetic, and comfortable interacting directly with patients while also managing detail-oriented administrative work behind the scenes.

Because the role involves regular patient communication, excellent spoken and written English is essential. The right person will bring a people-first attitude, strong emotional intelligence, attention to detail, and the initiative to identify what needs to be done without waiting for constant direction.

Responsibilities

• Answer incoming patient phone calls professionally, warmly, and efficiently.
• Respond to written patient inquiries and messages with clear, accurate communication.
• Assist patients with general administrative questions and route more specialized requests to the appropriate team member.
• Complete insurance verification and support related administrative processes.
• Support revenue cycle activities, with a particular focus on following up on outstanding insurance claims.
• Monitor claims and assist with obtaining information needed to move unresolved items forward.
• Complete paperwork, documentation, filing, and other administrative tasks accurately and on time.
• Follow up with patients, clients, vendors, insurance-related contacts, and other external parties as needed.
• Maintain organized and accurate records while handling multiple operational priorities.
• Assist with day-to-day front-office and back-office workflows.
• Proactively identify pending tasks, follow-ups, or operational issues and take appropriate action.
• Provide a positive and empathetic experience during patient interactions.
• Collaborate with the broader team to keep administrative and operational processes moving efficiently.
• Learn new workflows and responsibilities as the organization continues to grow.

Qualifications

• Previous experience in an administrative, operations, healthcare support, medical office, patient services, or similar role is strongly preferred.
• Experience communicating directly with patients, customers, or clients is highly valuable.
• Familiarity with healthcare administrative processes is preferred.
• Experience with insurance verification, medical claims, billing, or revenue cycle management is a strong advantage.
• Comfortable using Google Workspace for everyday administrative and collaborative tasks.
• Strong follow-through and ability to manage open items until resolution.
• High emotional intelligence and a people-centric mindset.
• Empathetic, interactive, and personable communication style.
• Positive attitude, strong character, and willingness to learn.

Requirements

• High level of English proficiency, both spoken and written.
• Strong verbal communication skills and confidence handling phone conversations in English.
• Excellent interpersonal and patient-service skills.
• Strong attention to detail and ability to maintain accurate documentation.
• Highly organized with the ability to manage multiple tasks and follow-ups.
• Proactive, self-directed approach to work.
• Comfortable performing both patient-facing and administrative responsibilities.
• Ability to communicate with empathy, patience, and professionalism.
• Ability to learn new processes quickly and adapt to changing operational needs.
• Comfortable working independently in a remote environment.
• Reliable computer, internet connection, and professional remote-work setup.

Benefits

• Full-time position.
• 100% remote opportunity.
• Opportunity to work with a growing U.S. healthcare organization.
• Exposure to both front-office and back-office healthcare operations.