[Hiring] Operations Assistant @AJMedia

Role Description

This is an execution-focused administrative role supporting the COO, who holds single-point accountability for taking AJ Media's brands from zero to fully operational. This role handles the administrative legwork behind merchant setup and site launch coordination, the checklist-running, document-gathering, dashboard-tracking work, while judgment calls, sign-offs, and final accountability stay with the Brand Launch Manager.

What You'll Do

• Brand Administration & Merchant Setup Support
  • Purchase domains and set up brand-level admin tasks as instructed
  • Gather, organize, and prepare documentation for merchant account applications ahead of COO review and submission
  • Maintain and update the brand setup and compliance checklist — tracking status against requirements, not defining them
  • Set up helpdesk/ticketing infrastructure using established categories, auto-responses, and escalation rules
  • Assemble and organize 3PL agreement and returns paperwork; route to the Supply Chain Manager as needed — paperwork only, not the vendor relationship
• Shopify Site Build & Launch Coordination Support
  • Execute Shopify store setup tasks as directed: product listing entry, pricing updates, collections setup (not theme architecture or developer-level work)
  • Track platform integration checklist status (payment gateways, email marketing tools, review apps, analytics, fulfillment) — confirming items are connected, not architecting them
  • Run the pre-launch QA checklist and log results (checkout flows, order confirmation triggers, mobile performance, pixel/analytics firing); escalate failures to the COO — not authorized to sign off on go-live
  • Update and maintain launch SOP documents

Qualifications

• 1-3 years of administrative, project-coordination, or ecommerce support experience
• Highly detail-oriented and organized, comfortable following checklists precisely and without dropping items
• Basic familiarity with Shopify at a listing/content-entry level (not developer level)
• Comfortable with spreadsheets, trackers, and basic dashboard monitoring
• Clear written communication for coordinating with vendors, developers, and internal team members
• Comfortable working with structured guidance and defined checklists — this is a supporting role, but can work autonomously

Preferred

• Exposure to merchant account or payment processor documentation
• Familiarity with the AJM tech stacks: Shopify, Klaviyo, Gorgias, AirCall, CheckoutChamp a plus
• Experience supporting multiple brands or entities simultaneously

Benefits

• Competitive Salary
• Rapid Advancement: Fast-track growth opportunities as you prove your ability to scale campaigns
• Work with a fast-moving, results-obsessed team building category-defining brands
• 100% remote — work from wherever you do your best work
• Benefits: paid leaves, allowances, HMO
• Access to training, playbooks, and mentorship from experienced ecommerce operators