[Hiring] Operations Assistant @Far Out Scout

Role Description

We’re looking for a detail-oriented Operations Assistant to support our internal team with attendance tracking and CSR scheduling. This is a non-voice, operations-focused role that plays a critical part in keeping day-to-day operations running smoothly. If you enjoy building structure, working with data, and making sure everything (and everyone) is where they need to be — this role is for you.

What You’ll Do

• Attendance Management
  • Track daily attendance, including absences, tardiness, and leave requests
  • Maintain accurate and up-to-date attendance records
  • Flag issues and coordinate with team leads to ensure accountability
• Scheduling & Workforce Coordination
  • Build and manage CSR schedules to ensure proper team coverage
  • Adjust schedules dynamically based on operational needs
  • Work closely with team leads to align staffing with demand
• Operations Support
  • Maintain trackers, reports, and internal documentation
  • Support payroll inputs by validating attendance and schedules
  • Help enforce internal processes and operational guidelines
  • Take on ad hoc operational and administrative tasks as needed

Qualifications

• 3–5 years of experience in operations, workforce management, HR support, or admin roles
• Hands-on experience with attendance tracking, scheduling, or workforce coordination
• Strong attention to detail — you catch what others miss
• Comfortable working with spreadsheets, trackers, and reporting tools
• Clear communicator who can coordinate across teams

Requirements

• Bonus if you have:
  • Experience in a BPO or customer support environment
  • Exposure to QA, ticketing systems, or CRM tools
  • Background in HR/admin functions (payroll support, employee coordination, etc.)
  • Familiarity with tools like Google Workspace, time-tracking, or scheduling platforms