[Hiring] Operations and Support Specialist @Elevate and Delegate

Role Description

• Logistics & Shipment Coordination
  • Support brokers with day-to-day shipment and logistics coordination.
  • Schedule and confirm pickup and delivery appointments.
  • Perform track-and-trace activities and maintain accurate shipment status updates.
  • Follow up with carriers, drivers, and relevant stakeholders to ensure timely updates.
  • Identify potential delays or issues and escalate them to the appropriate team member.
  • Help ensure shipments move according to schedule and customer expectations.
• Systems & Data Management
  • Accurately update shipment information, customer records, and operational data in internal systems.
  • Perform routine data entry and maintain accurate records.
  • Update internal dashboards, boards, and operational trackers.
  • Ensure information remains current and accessible to brokers and the broader operations team.
  • Identify discrepancies or missing information and follow up to resolve them.
  • Maintain a high level of accuracy across all operational documentation.
• Broker & Back-Office Support
  • Provide day-to-day administrative support to brokers so they can focus on customers, carriers, and revenue-generating activities.
  • Assist with documentation, follow-ups, scheduling, and other operational tasks.
  • Monitor outstanding tasks and ensure follow-ups are completed on time.
  • Help identify repetitive administrative work that can be streamlined or improved.
  • Take ownership of assigned workflows and ensure they are completed without constant supervision.
• Customer & After-Hours Support
  • As you become more familiar with the business, responsibilities may expand to include:
    • Communicating with customers regarding shipment updates and operational questions.
    • Handling after-hours correspondence when needed.
    • Providing timely updates and ensuring customer issues are escalated appropriately.
    • Developing the confidence and knowledge required to represent the company directly with customers.
    • Supporting basic operational decision-making within established guidelines.
• Operations & Growth Opportunities
  • For the right candidate, the role can gradually expand beyond traditional back-office support. You may have the opportunity to:
    • Take on additional operational responsibilities.
    • Support pricing activities after appropriate training.
    • Assist brokers with more complex shipment coordination.
    • Own specific operational workflows or customer accounts.
    • Identify opportunities to improve processes, systems, and efficiency.
    • Become a more integrated member of the company's day-to-day operations team.

Qualifications

• 2+ years of experience in logistics, freight brokerage, transportation, operations, customer support, or a related field.
• Experience working with logistics, freight, transportation, or shipment coordination is strongly preferred.
• Familiarity with shipment tracking, appointment scheduling, carrier/driver communication, or similar logistics workflows.
• Strong attention to detail and the ability to maintain accurate information across multiple systems.
• Comfortable managing multiple tasks, priorities, and moving parts simultaneously.
• Strong written and verbal English communication skills.
• Highly organized with strong follow-through and the ability to work independently.
• Comfortable working in a fast-paced, growing business where responsibilities may evolve over time.
• Technologically proficient and comfortable learning new software and systems.
• Familiarity with modern AI tools such as ChatGPT and Claude and a willingness to use technology to improve productivity.
• Reliable computer setup with at least 4 GB of RAM and sufficient storage to effectively perform the role.
• Ability to work during the required business hours, including potential after-hours support as the role develops.

Requirements

• Experience working for a freight brokerage or 3PL.
• Experience with TMS, transportation management, load boards, or freight management systems.
• Experience with track and trace and carrier management.
• Experience communicating directly with US-based customers, carriers, or drivers.
• Experience supporting brokers in a high-volume environment.
• Experience with freight pricing or quoting.
• Experience handling after-hours customer communication.
• Experience with operational dashboards, reporting, or performance tracking.
• Experience using AI tools such as Claude or ChatGPT to improve workflows, research information, automate repetitive tasks, or increase productivity.

Benefits

• Client Relationship: You will be directly working with the client. This means that you will communicate with the client, provide services, and address any client-related matters independently.
• Payments: All payments for your services will be handled by the client. Elevate and Delegate is not involved in processing your payroll. Your salary will directly go to you.
• Vacation Leaves and Holidays: While we may have recommendations or guidelines regarding vacation leaves and holidays, the decision is entirely at the discretion of the client. You are expected to align your schedule with the client’s business needs and any specific policies or preferences they may have in this regard.

Application Process

• As part of your application, you’ll be asked to record your responses to the initial interview questions through a Loom video (questions & instructions are in the application page).
• Our team will carefully review your submission, and if shortlisted, we’ll share your responses with the client for their review and next steps.
• Please treat this recording as you would a real interview:
  • Come prepared and make sure you’re clearly visible on camera.
  • Record your answers in a quiet, well-lit, and clutter-free space with a stable internet connection.
  • We’re excited to get to know you better! Show us your personality and strengths. We encourage you to answer authentically and in your own words, without reading from a script or using AI tools.