[Hiring] Operations Support Staff @iSupport Worldwide

Role Description

We are looking for an experienced and highly organized Operations Support Staff to provide comprehensive support across customer service, dispatch operations, automotive parts sourcing, vendor coordination, scheduling, inspection review, and administrative functions within a fast-paced automotive services environment. This role plays a critical part in ensuring smooth day-to-day operations by coordinating customers, technicians, vendors, and internal teams while maintaining high service levels, operational accuracy, and customer satisfaction.

This position will be responsible for learning and performing a varying degree of the following items:

• Answer and respond to technician phone calls
• Answer and respond to customer phone calls
• Answer and respond to emails for consumer clients and vendors
• Build quotes for both fleet and consumer clients
• Source parts availability
• Order parts for both fleet and consumer clients
• Create purchase orders and parts returns
• Properly modify jobs as needed in order to close them out
• Support technician ledger adjustments
• Work with Slack, AirCall, Wrench Admin, and vendor websites
• Address customer warranty and third party warranty jobs and issues
• All teammates will be cross-trained to fill in any necessary gaps in performance

Qualifications

• Prior automotive industry experience is required. Candidates should have direct experience working with dealerships, automotive operations, or a closely related capacity.
• 2+ years in Customer service or customer support experience.
• Excellent multitasking and time management skills.
• Strong attention to detail and accuracy.
• Strong verbal and written communication skills with a clear, neutral accent.
• Excellent organizational and problem-solving skills.
• Strong decision-making and critical-thinking abilities.
• Ability to work a flexible schedule, including non-traditional hours, with advance notice of schedule changes.

Requirements

• Bachelor's Degree in Logistics, Mechanical Engineering, Automotive Technology, or a related field (Flexible Requirement).
• Reliable internet connection required; a backup internet source is preferred.

Benefits

• Free lunch meals, fruits, snacks, and beverages for employees assigned to onsite shifts.
• Access to an onsite gym with a complimentary professional fitness instructor.
• Weekly fitness activities and an annual fitness challenge with prizes of up to ₱70,000.
• Weekly employee engagement activities with prizes of up to ₱3,000.
• Free upskilling academy to support career growth and professional development.
• State-of-the-art office facilities and modern workstations.
• Access to employee amenities including sleeping quarters, game area, chat room, and shower rooms.
• Fun, collaborative, and employee-focused work environment.