[Hiring] Operations and Community Associate @CXG

Role Description

In this role, you will be responsible for the successful and cost-effective execution of the local projects under the supervision of the Community & Operations Manager. Your responsibilities include:

• Enhancing the local database of Evaluators and retaining the active ones.
• Handling the process of Evaluators acquisition for the forecasted missions in operating areas.
• Ensuring proper scheduling and execution of the fieldwork projects as per company standards.
• Verifying that field surveys are electronically submitted on time and meet our standards (quantity vs quality).
• Conducting surveys screening and validation.
• Setting appropriate pay rates to evaluations while making sure operation margin targets are reached.
• Contributing to the Evaluators Database optimization and ensuring data is updated.
• Maintaining a healthy relationship with Evaluators.
• Ensuring the finance team has all payment details of evaluators to receive their payments on time.

Qualifications

• Diploma in Administration, Business, Management, or relevant field.
• At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.
• Fluent in Japanese, excellent communication skills in English.
• Social media/Tech savvy (personal or professional).
• Microsoft Office skills required; other software knowledge is appreciated.
• Interest/experience in social media outreach and community management.
• Excellent organizing skills to coordinate project activities.
• Ability to multitask and manage time well.
• Resourceful, proactive, and possessing a problem-solving mindset.
• Ability to work with details and time-sensitive issues.
• Passionate, positive, and outgoing personality.
• Ability to work as part of a team.
• Ability to work under pressure and manage stress.
• Customer-service orientation.