[Hiring] Manager, Partner Operations @SOLVENTUM

Role Description

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers' toughest challenges, we pioneer game-changing innovations at the intersection of health, material, and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best.

The Manager, Partner Operations serves as the operational hub connecting Solve Studio, external agency partners, and project teams. This role oversees agency partner governance, resource planning, and work routing to ensure work is delivered through the most effective and efficient delivery model. By maintaining visibility across internal capacity, partner capabilities, and business demand, this individual helps optimize delivery, improve utilization, and ensure consistent execution across the marketing ecosystem.

The Manager, Partner Operations plays a critical role in determining how work is staffed and delivered, balancing business priorities, resource availability, agency capabilities, and operational efficiency to support Solve Studio's business objectives. This role helps shape the future operating model of Solve Studio by creating a scalable approach to resource planning, agency engagement, and delivery optimization.

Key Responsibilities

• Agency Partner Operations and Governance
  • Build trusted working relationships with approved agency partners and serve as the primary operational contact.
  • Monitor partner performance, utilization, and effectiveness to inform future staffing and investment decisions.
  • Support agency selection and engagement recommendations based on capability, performance, capacity, and business needs.
  • Drive consistency in how external partners are onboarded, engaged, and evaluated across Solve Studio.
  • Support the transition to a centrally managed network of approved agency partners.
  • Establish and maintain agency onboarding, operating standards, governance tools, documentation, and escalation paths.
  • Maintain a centralized roster of partner capabilities, geographic coverage, rates, contract status, contacts, and engagement requirements.
  • Serve as the central operational contact for approved partners, routing commercial, contractual, and compliance matters through Solve Studio leadership and Procurement.
  • Coordinate agency business reviews and maintain consistent scorecards, reporting, and performance-improvement actions.
  • Maintain visibility to agency assignments, utilization, scopes, purchase orders, spend, and retainers in partnership with Operations, Finance, and Procurement.
  • Support retainer and partner network recommendations based on performance, demand, capability, and value.
• Work Routing & Resource Planning
  • Maintain a holistic view of project demand, internal capacity, agency capacity, and upcoming business needs.
  • Recommend the optimal delivery model for incoming work, including internal staffing, agency engagement, or blended teams.
  • Match work to the appropriate resources based on capability, availability, complexity, continuity, and business priorities.
  • Lead resource allocation discussions across active and upcoming work.
  • Identify capacity risks, capability gaps, and workload imbalances and proactively recommend solutions.
  • Partner with Operations, Project Management, and leadership teams to support forecasting and workforce planning.

Qualifications

• Bachelor's degree or higher AND 7 years of experience in agency operations, creative operations, resource management, studio management, marketing operations, or a related discipline.
• Demonstrated experience managing resource allocation, capacity planning, and staffing decisions across multiple concurrent projects, portfolios, or business groups.
• Experience supporting or managing agency partners, freelance talent, production partners, or external marketing suppliers within an agency, in-house agency, or consulting environment.
• Proven ability to evaluate work requirements and recommend the appropriate delivery model, including internal teams, agency partners, contractors, or blended teams.
• Experience balancing competing priorities, shifting business demands, and resource constraints in a fast-paced environment.
• Strong understanding of integrated marketing, creative, digital, content, production, and campaign-delivery workflows.
• Experience with agency onboarding, scopes of work, estimates, rate structures, retainers, performance reviews, and partner governance.
• Experience maintaining visibility across project demand, resource capacity, utilization, pipeline forecasts, and staffing requirements.
• Strong financial and analytical acumen, including interpreting estimates, staffing models, agency rates, utilization, retainers, project budgets, and spend.
• Experience managing or supporting a centralized network of creative, digital, production, media, or marketing agency partners.

Additional Qualifications

• Proficiency with project, resource management, and workflow platforms, including Workfront or similar enterprise tools.
• Experience leveraging reporting, AI-enabled planning tools, dashboards, and workflow automation to improve forecasting, resource planning, and operational visibility.
• Excellent communication, facilitation, and stakeholder management skills, with the ability to influence without direct authority.
• Experience supporting global or regional agency networks is preferred.
• Demonstrated ability to identify capacity risks, capability gaps, and operational constraints and recommend solutions to address them.
• Experience partnering with Procurement, Finance, Operations, and project leadership teams to support supplier management and operational decision-making.

Requirements

• Work Location: Remote
• Travel: May include up to 10% domestic travel.
• Relocation Assistance Not Authorized
• Must be legally authorized to work in the country of employment without sponsorship for employment visa status.

Benefits

• Competitive pay and benefits, regularly benchmarked with comparable companies.
• The expected compensation range for this position is $96,000 - $132,000, which includes base pay plus variable incentive pay, if eligible.
• This position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences, and Retirement Benefits).