[Hiring] Manager, Operations @MedAmerica

Role Description

Manage and monitor operational performance and goals.

• Provide operational leadership, management, and oversight in the development of current and new process improvement programs to address practice line operations performance.
• Identify issues in service and coordinate action plans with Physician leadership and the Practice Operations Director.
• Support the Practice Operations Director with the design, development, and monitoring of performance metrics.
• Collect and disseminate system process and best practices in cooperation with Practice Operations Director.
• Facilitate research and pilot of strategic programs and services that enhance operations in collaboration with Team and Practice Operations Director.
• Represent the division as a strong and positive leader.
• Systematically deploy practice knowledge to encourage standard practice within the division.
• Negotiate, communicate, and coordinate with the practice lines and other departments to implement operational changes and new initiatives.
• Collaborate with Director to develop and implement plans for the operational infrastructure of systems, processes, and personnel designed to accommodate growth objectives.
• Responsible for management of actual performance against budget, providing analysis of material variances to department leadership/senior management.
• Support the front line by assisting with start-ups, acting as support for a reasonable number of practices.
• Assist team members to achieve operational and financial performance at the practice through their support, tracking initiatives, and consulting initiatives.
• Integrate Vituity resources and services to support, enhance, and innovate practices.
• Support initiatives for regional activities and team meetings.
• Work with programs and innovation to support collaboratives by identifying practices ready for change, identifying resources to support, and presenting as requested.
• Ensure operational performance in collaboration with Practice Operations Director and Medical Team.
• Ensure quality metrics are met.
• Implement, coordinate, and execute policies and operational initiatives for division.
• Provide operational support including revenue cycle management, educational programs, and Business Development support.
• Travel as needed to practice locations for personnel and project support.
• Establish standards and objectives for department personnel, defining expectations and goals based on individual skill sets.
• Review performance evaluations on a semi-annual basis and conduct annual performance reviews and goal setting.
• Meet regularly with department personnel, as a group and individually as needed.
• Oversee the recruitment, hiring, training, and counseling of department employees in cooperation with physician leaders.
• Conduct staffing analyses, gap analyses, and forecast department staffing needs. Prepare proposals and evaluate opportunities for growth and expanded practice line functions.

Qualifications

• Bachelor’s degree in Healthcare Management, Business, Finance, or related business, operations or healthcare field and five (5) years of experience in healthcare operations, business analysis, operations analysis OR equivalent combination of education and experience showing demonstrated ability to meet expectations and ensure success of the role required.
• Two (2) years of management or progressive responsibilities with supervisory duties required.
• Master’s degree in Healthcare Management, Business, Finance, or related business, operations or healthcare field and eight (8) years of experience in healthcare operations, business analysis, operations analysis preferred.
• Three (3) years of management or progressive responsibilities with supervisory duties preferred.
• Analytical and problem-solving skills required to synthesize multiple sources of information, objectively evaluate complex operations, and effectively communicate at many levels.
• Moderate expertise in healthcare operations with basic to moderate understanding and usage of lean six sigma principles and methodologies.
• Strong analytical and problem-solving skills.
• Analytical skills in financial statements and statistical reports.
• Ability to establish credibility quickly with Vituity and hospital clients.
• Project management, negotiation, and facilitation skills.
• Ability to motivate and develop the potential of others.
• Ability to work collaboratively as a team member in a fast-paced environment.
• Knowledge of the physician’s clinical, management and leadership roles in the healthcare environment.
• Knowledge of MS Office applications (PowerPoint, Excel, Access, Word).
• Excellent oral and written communication skills.
• Public speaking skills with an ability to present to all types of audiences.
• Demonstrated ability to handle detailed work accurately and quickly, work to deadlines on multiple projects, and to work as a team member in a collaborative and participatory manner, and to interact both in person and over the phone with a courteous and professional demeanor.

Benefits

• Superior health plan options.
• Dental, Vision, HSA/FSA, Life and AD&D coverage, and more.
• Top Tier 401(k) retirement savings plans that offers a $1.20 match for every dollar up to 6% plus discretionary profit-sharing contributions (eligible January following 18 months of service).
• Generous paid time off starting 3-4 weeks’ annually.
• Student Loan Refinancing Discounts.
• Professional and Career Development Program.
• EAP and travel assistance included.
• Wellness program.
• Purpose-driven culture focused on improving the lives of our patients, communities, and employees.