[Hiring] Manager, Business Operations @DIRECTV

Role Description

The Manager, Business Operations oversees and supports the organization's day-to-day operations. This person develops and implements policies and procedures that improve efficiency and effectiveness. As a seasoned professional, the Manager independently leads projects and work streams. They work with cross-functional teams to find opportunities for process improvement and cost reduction, and they build strong relationships with stakeholders inside and outside the organization.

The role has a direct effect on team outcomes and can influence cross-functional processes. The Manager turns operational data into clear recommendations, tracks performance against organizational goals, and presents complex information to audiences at all levels. They may also guide less experienced team members.

• Operations Management
  • Support and manage daily business operations so that workflows run smoothly and on schedule.
  • Execute operational plans within assigned areas of the organization.
  • Resolve a wide range of operational issues with creative, solution-based approaches.
• Policy and Process Development
  • Develop, document, and implement policies and procedures that improve operational efficiency and effectiveness.
  • Monitor, evaluate, and refine existing processes, procedures, and systems.
• Process Improvement and Cost Reduction
  • Analyze operational trends to identify opportunities for process improvement and cost savings.
  • Work with cross-functional teams to design and carry out improvement initiatives.
• Project and Program Management
  • Manage multiple projects or programs at the same time, from planning through completion.
  • Build project plans that account for staffing needs, timelines, and dependencies.
  • Lead small projects or portions of larger team and organizational initiatives.
• Performance Monitoring and Reporting
  • Identify, track, and report on key performance metrics to confirm organizational goals are met.
  • Prepare reports and dashboards that give leadership usable insights.
• Stakeholder Engagement and Communication
  • Develop and maintain relationships with key internal and external stakeholders.
  • Present complex information clearly, in writing and verbally, to a variety of audiences.
• Team Support
  • Identify and proactively address staffing issues that could affect project delivery.
  • Provide guidance and informal mentorship to less experienced team members.

Qualifications

• 3 – 5 years of experience in business operations or a closely related field.
• Full understanding of business operations, with the ability to resolve a wide range of issues creatively.
• Demonstrated ability to manage multiple projects at once and develop project plans that account for staffing.
• Proven ability to identify and proactively address staffing or talent issues.
• Strong analytical skills, including the ability to interpret trends and metrics and turn them into action.
• Excellent verbal and written communication and presentation skills.
• Ability to work independently with a moderate level of oversight, and to collaborate effectively across functions.

Requirements

• Bachelor's degree in Business Administration, Operations Management, or a related field (or equivalent experience).
• Experience with process improvement methodologies such as Lean or Six Sigma.
• Project management experience or certification (such as PMP).
• Proficiency with data analysis and reporting tools.
• May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data.
• Qualified applicants with arrest and conviction will be considered for employment in accordance with local ordinances and state law.
• This is a remote position that can be located anywhere in the United States, with the exception of Alaska.

Benefits

• DIRECTV's compensation structure is designed to be market-competitive and fully supports efforts to attract and retain employees.
• It is the company's policy to offer pay that is competitive with other employers in the local market.
• Salary ranges are determined by role, level, and location.
• Base Salary range: $83,391 - $151,421.
• Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.
• Salary ranges reflect base salary only and do not include bonus or benefits.