[Hiring] Maintenance Dispatcher @Renjoy

Role Description

Maintenance dispatch is the nerve center of our field operation, and you don't run it alone. You steer an AI dispatch agent that helps you schedule work, analyze tasks and routes, and run data deep-dives on request.

• Your core job: make sure everything closes, efficiently and effectively.
• Work three lanes at once, in real time:
  • Field technicians — decide who goes where and in what order, and keep every task moving until it's closed and accounted for.
  • Housekeeping — clear maintenance issues that threaten a same-day turnover.
  • Guest experience — turn a guest's complaint into a tech at the door, in real time.
• A maintenance issue isn't a ticket; it's someone's vacation. How fast and how well we fix it is the difference between a ruined trip and a story a guest tells their friends.

Qualifications

• Relentless follow-through.
• Calm in chaos.
• A head for numbers.
• Sharp situational awareness.
• Real critical thinking.

Requirements

• Route technicians based on guest complaints, work approval status, technician availability, and skillset match.
• Confirm every technician is going out — the night before, the morning of, and the hour before they're due.
• Respond to every Slack message within 5 minutes.
• Call vendors throughout the day — scheduling new work, clarifying scope, or following up on jobs already in motion.
• Follow up relentlessly with vendors after the fact — confirm the work is actually done, know what's still outstanding, and make sure they followed our process.
• Close every task with materials, costs, and a summary logged, per SOP.
• Follow up relentlessly until every task is actually closed — not scheduled, not "should be done," closed.
• Hold technicians accountable to their route and their tasks.
• Stay dynamic — priorities shift from hour to hour, and you shift with them.

Benefits

• Opportunity to work in a fast-paced environment.
• Engagement with a diverse team across the country.
• Focus on guest experience and satisfaction.

How to Apply

Send over your resume. Then record a 2–3 minute video talking us through your skillset and what you interpret the job to be and why you would succeed in the role— we want to hear your phone presence and watch how you think on your feet.

We care more about clear thinking, good judgment, and confidence than a perfect answer.