[Hiring] Logistics Coordinator @Sprinter Health

Role Description

Sprinter Health is seeking a temporary Logistics Coordinator to provide after-hours and weekend coverage for our travel operations. This role will serve as the primary point of contact for time-sensitive travel and logistics needs that arise outside of standard business hours.

The ideal candidate is highly responsive, organized, calm under pressure, and comfortable making decisions independently using established processes and escalation pathways.

Key Responsibilities

• Monitor designated communication channels during assigned after-hours and weekend shifts and respond promptly to urgent travel and logistics needs.
• Support Sprinters with time-sensitive travel issues, including flight disruptions, hotel concerns, transportation changes, and other unexpected travel needs.
• Coordinate and make necessary changes to existing travel arrangements using established company guidelines.
• Troubleshoot issues and identify practical solutions that minimize operational disruption and unnecessary travel costs.
• Determine when an issue can be resolved independently versus when it requires escalation.
• Escalate urgent or high-impact issues to the appropriate on-call team member or leader.
• Communicate clearly and professionally with Sprinters and internal stakeholders throughout issue resolution.
• Maintain accurate documentation of issues, decisions, travel changes, and associated costs.
• Provide clear handoffs to the weekday Logistics team for unresolved issues or items requiring follow-up.
• Follow established travel policies, SOPs, and escalation procedures.

Typical Issues You May Support

• Flight delays, cancellations, or missed connections.
• Last-minute hotel changes or accommodation issues.
• Rental car or ground transportation problems.
• Unexpected changes to a Sprinter's travel assignment.
• Urgent travel booking or rebooking needs.
• Questions from traveling Sprinters requiring immediate assistance.
• Situations requiring escalation due to cost, safety, or operational impact.

Qualifications

• Strong organizational skills and attention to detail.
• Excellent written and verbal communication.
• Ability to remain calm and solutions-oriented when handling time-sensitive issues.
• Strong judgment and ability to independently triage requests.
• High level of reliability and responsiveness during scheduled coverage.
• Comfort working independently with limited real-time supervision.
• Ability to follow established policies while using good judgment when unexpected situations arise.
• Comfort working across multiple systems and communication channels.

Preferred Qualifications

• Previous experience in travel coordination, logistics, operations, dispatch, field support, customer support, or a similar role.
• Experience supporting employees or teams who travel frequently.
• Experience handling urgent or after-hours operational issues.
• Familiarity with Slack and travel booking platforms.

Schedule

This is a temporary position focused specifically on coverage outside of standard business hours. Coverage may include:

• Weekday evenings.
• Weekends.
• Select holidays, as needed.

Specific coverage hours and scheduling expectations will be established in advance.

Success in This Role Looks Like

• Urgent travel issues receive timely responses and resolution.
• Sprinters know where to go for support when issues arise outside of business hours.
• Travel disruptions have minimal impact on scheduled operations.
• Issues are escalated appropriately without unnecessary escalation.
• Travel changes balance the needs of the Sprinter, the business, and cost.
• Weekday teams receive clear, accurate handoffs with minimal cleanup required.