[Hiring] Lab Operations Lead @Junction

Role Description

Healthcare is in crisis and the people behind the results deserve better. Junction is building the infrastructure layer for diagnostic healthcare, making patient data accessible, actionable, and automated across labs and devices. Our mission is simple but ambitious: use health data to unlock unprecedented insight into human health and disease.

If you're passionate about how technology can supercharge healthcare, you’ll fit right in.

Short on time? TL;DR

• An experienced operations leader who enjoys running teams that solve real operational problems every day.
• Comfortable managing people, improving processes, and stepping into complex issues when things go wrong.
• A growing Lab Operations team responsible for keeping every lab order moving smoothly from order to result.

Salary: $125,000 - $175,000

Location: Fully remote (US-based, EST timezone required)

Qualifications

• 5+ years hiring and managing operations teams through growth.
• Experience in healthcare operations, diagnostics, logistics, or another operational environment where accuracy matters.
• Experience managing distributed operations teams based in the Philippines (nice to have).
• Experience in lab operations, diagnostics, or healthcare logistics (nice to have).
• Experience partnering with an internal systems or tooling team to automate operational workflows (nice to have).

Requirements

• Manage, coach, and develop a distributed Lab Operations team.
• Plan team capacity and staffing as order volume increases based on demand trends.
• Own the team's day-to-day operation across lab result review, order investigations, and proactive issue resolution.
• Ensure SLAs, quality standards, and productivity targets are consistently met.
• Interface with vendors and ensure good working relationships.
• Step into complex operational issues when the team needs support.
• Improve SOPs, quality standards, and team workflows.
• Identify recurring operational issues and partner with Operations Systems & Tooling team on improvements.
• Build a team that can solve problems independently.

Benefits

• Your salary is dependent on your location and experience level.
• Equity (extended exercise post 2 years of employment).
• Company and team offsites.
• Monthly learning budget of $150 for personal development and productivity.
• $100 monthly wellness budget.
• Flexible, remote-first working - including $1K for home office equipment.
• Coworking budget.
• 36 days paid time off (including bank holidays).
• Premium healthcare coverage.
• 4% monthly contribution to pension/401k.
• Yearly blood test on us.
• Enhanced parental, foster, and adoption leave.