[Hiring] Lead, Strategic Operations & Emerging Channels @StackAdapt

Role Description

We're hiring a Lead, Strategic Operations & Emerging Channels to develop and execute the operating model for StackAdapt's non-programmatic and emerging channels. In this role, you will hold two core operational mandates:

• Define Operational Strategy for Emerging & Non-Programmatic Channels: Lead the operational strategy for non-programmatic channels, partnering closely with Inventory Development and cross-functional teams to strengthen quality, operational excellence, and go-to-market execution.
• Drive AI-Powered Innovation & Workflow Efficiency: Build innovative, AI-driven solutions that solve for operational friction points. Introduce automation models, prompts, and modern tools into daily workflows to increase productivity, reduce cycle times, and optimize efficiency at scale.
• Define KPIs & Quantify Impact: Collect and analyze operational data (e.g. launch cycle time, hours saved through automation) to measure the impact of new initiatives, monitor efficiency gains, and inform executive decision-making.
• Own Inventory Content & Documentation: Establish frameworks to ensure all operational content remains accurate, accessible, and current. Oversee the lifecycle of execution guides, collateral, internal support documentation, and knowledge base repositories across emerging and programmatic channels.
• Mentorship & Team Development: Mentor team members across the broader Inventory team, providing continuous support to unblock complex projects.

Qualifications

• Operations and program leadership: 5+ years in operations, program management, or operational enablement, including launching or scaling a new process, product, or channel.
• AI-Forward Mindset & Automation Capabilities: A proven history of using AI tools, prompt engineering, custom workflows, or automation techniques in previous roles (or personal projects) to eliminate manual tasks, streamline processes, and elevate team output.
• Content and knowledge management: Experience structuring and maintaining operational documentation and sales enablement content at scale.
• Analytical and process rigor: The ability to diagnose workflow inefficiencies, design scalable solutions, and quantify their impact through data.
• Cross-functional influence: Experience driving complex initiatives across technical and non-technical stakeholders, often without direct authority.
• Executive-level communication: Clear, concise written and verbal communication, with the ability to distill complex systems for diverse audiences.
• Mentorship & Communication: Outstanding verbal and written communication skills with a natural inclination toward coaching, unblocking team members, and simplifying complex systems for internal stakeholders.

Requirements

• The compensation range listed for this role reflects the expected base salary for candidates located in the posting country based on a global rate.
• This range represents base salary only. Depending on the role, candidates may also be eligible for additional compensation such as annual bonuses, commissions, equity awards, and a comprehensive benefits package.
• Factors Influencing Final Compensation: The final compensation offer will be determined by a variety of factors, which may include, but are not limited to: the candidate's specific experience, technical skills, knowledge, abilities, and relevant education, licensure, and certifications.
• Other business factors, such as organizational needs and budget alignment, may also be considered in the final offer.
• Base Salary Band: $114,400 — $157,300 CAD

Benefits

• Highly competitive salary
• Retirement/401K/Pension Savings globally
• Competitive Paid time off packages including birthdays off!
• Access to a comprehensive mental health care program
• Health benefits from day one of employment
• Work from home reimbursements
• Optional global WeWork membership for those who want a change from their home office and hubs in London and Toronto
• Robust training and onboarding program
• Coverage and support of personal development initiatives (conferences, courses, books etc)
• Access to StackAdapt programmatic courses and certifications to support continuous learning
• An awesome parental leave program
• A friendly, welcoming, and supportive culture
• Our social and team events!