[Hiring] Import Transportation Supervisor @Mohawk Global Logistics Corp

Role Description

The Import Transportation Supervisor is responsible for leading the day-to-day execution, performance, and development of an import transportation team. As the first formal people leader within International Operations, this role owns operational accountability while also driving employee growth through intentional leadership development. A critical function of this role is conducting structured 1:1 conversations, including bi-weekly or monthly development meetings, quarterly performance reviews, and behavioral coaching sessions focused on growth, accountability, and career pathing. The Supervisor must combine operational expertise with intentional leadership, creating clarity, accountability, and development opportunities that strengthen both individual performance and team success. This role plays a critical part in building future leaders, improving team performance, and strengthening Mohawk Global’s culture of accountability, trust, and continuous improvement.

Duties & Responsibilities

• Ensure consistent service quality and timely communication across all accounts
• Support resolution of client escalations and service concerns before manager involvement
• Partner with team members to proactively improve client satisfaction and retention
• Maintain alignment with client SOPs and service expectations
• Reinforce a client first mindset through operational consistency and proactive service recovery
• Oversee daily team workflow, capacity planning, and operational execution
• Maintain strong operational connectivity to ensure visibility into team challenges, bottlenecks, and service risks
• Ensure compliance with internal SOPs, regulatory requirements, and service standards
• Monitor team productivity, service levels, and operational performance
• Support implementation of process improvements to increase efficiency and consistency
• Maintain strong understanding of daily operational realities to effectively coach and support the team
• Act as the primary escalation point for Team Leads and operators
• Resolve operational issues at the team level before escalation to management whenever possible
• Develop employees’ critical thinking by coaching through solutions rather than simply providing answers
• Reinforce the leadership funnel by ensuring challenges are solved at the lowest effective level possible
• Identify root causes of recurring operational challenges and implement corrective actions
• Support performance improvement conversations when operational or behavioral concerns arise
• Conduct regular bi-weekly or monthly 1:1 meetings focused on employee development, behavioral coaching, and career progression
• Lead quarterly performance reviews to provide structured feedback, evaluate progress, and align development goals
• Foster open, honest, and trust-based communication with employees
• Deliver difficult conversations related to performance, accountability, and behavioral expectations when necessary
• Collaborate with leadership on performance improvement plans, corrective actions, and termination decisions when required
• Serve as the communication bridge between frontline teams and management
• Promote cross functional collaboration with Customs Brokerage, Exports, Account Management, and leadership teams
• Ensure billing accuracy, shipment profitability awareness, and operational cost control
• Reduce financial exposure through strong compliance and documentation oversight
• Support KPI tracking, operational reporting, and team performance reviews
• Maintain accurate operational records and system integrity
• Reinforce process discipline to minimize costly errors and service failures
• Perform other duties as assigned

Benchmarks for Measuring Success

• Maintains strong team performance across productivity, service, and compliance metrics
• Conducts consistent and meaningful 1:1s that drive employee growth, accountability, and engagement
• Successfully develops employees through structured coaching, feedback, and career pathing
• Addresses behavioral and performance issues early and effectively
• Reduces escalations to management by effectively resolving team level issues
• Improves team accountability and ownership of operational challenges
• Builds stronger team independence and future leadership readiness

Skills & Qualifications

• Technical Skills:
  • Advanced knowledge of import transportation operations, workflows, and compliance
  • Strong proficiency in CargoWise and operational systems
  • Understanding of service metrics, operational KPIs, and workflow analytics
  • Strong knowledge of customer SOPs and escalation procedures
  • Strong operational awareness across team workflows and dependencies
• Business Skills:
  • Team workload planning and prioritization
  • Performance management
  • Process improvement and efficiency optimization
  • Customer relationship management
  • KPI interpretation and action planning
  • Risk management and service recovery
• Leadership Skills:
  • Advanced 1:1 leadership and coaching skills
  • Performance accountability and behavioral coaching
  • Career pathing and employee development
  • Performance improvement planning
  • Difficult conversations and conflict management
  • Termination and corrective action management
  • Talent identification and succession planning
  • Leadership presence and emotional intelligence

Required Qualifications

• 5+ years of international transportation or freight forwarding experience
• 2+ years of leadership, Team Lead, or supervisory experience
• Strong understanding of import operations, compliance, and client service execution
• Proven ability to manage team performance and operational priorities
• Demonstrated leadership in coaching, accountability, and employee development
• CargoWise advanced proficiency

Preferred Qualifications

• Experience with KPI reporting and performance analysis
• Cross-functional knowledge of customs brokerage and export operations
• Experience leading process improvement initiatives

Office / Work Environment & Physical Demands

This position operates in a professional office environment (and/or remotely from a home office) with a quiet to moderate noise level and routinely requires the use of standard office equipment such as computers, photocopying machines, and storage/filing cabinets. This is a largely sedentary role; however, lifting items under 25 pounds as well as the ability to bend, stand, and walk short distances may be required.

Travel Requirement

Minimal Travel Required

Mohawk Global is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.