[Hiring] IT Service Lifecycle Manager @Change Grow Live

Role Description

We’re looking for an IT Service Lifecycle Manager to coordinate the technology behind some of the most important changes across Change Grow Live. Your role will be to bring all of that together.

• Coordinate IT delivery for new services, relocations, closures and service changes
• Turn operational requirements into clear, manageable IT actions and delivery plans
• Coordinate equipment, user access, licences, connectivity, infrastructure and support readiness
• Work closely with Field Engineers to arrange surveys, installations, moves, removals and other site activity
• Coordinate with network teams and suppliers on connectivity installations and changes
• Track actions, deadlines, risks and dependencies and make sure blockers are resolved or escalated early
• Keep operational colleagues and IT teams informed with clear and useful progress updates
• Support services through go-live and transition into ongoing IT support
• Review completed implementations and identify opportunities to make future delivery even better

Qualifications

• Experience in IT project coordination, service transition, infrastructure delivery, site implementations or similar operational IT change
• Familiarity with ITIL, PRINCE2, Agile project management or continuous improvement approaches (desirable)

Requirements

• Good understanding of IT in a large or multi-site environment
• Able to translate operational requirements into meaningful actions for technical teams
• Comfortable managing several competing priorities at once
• Able to maintain oversight of the detail without losing sight of the bigger picture
• Confident working with a wide range of people, from operational managers and frontline colleagues through to engineers, technical specialists and external suppliers
• Recognize that successful IT delivery is about ensuring services and colleagues have the technology they need to do their jobs effectively

Benefits

• Salary Range: CGL points 44 to 48 (£50,128.89 - £54,663.24)
• Contract Type: Permanent
• Location: Remote with opportunity to work from your closest regional hub, regular travel to CGL locations when required
• Hours: Full-time, 37.5 hours per week

Company Description

Change Grow Live are a charity dedicated to the belief that we can make a difference to our Service Users lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

• Core values: ‘Be open, be compassionate and be bold’
• Mission: Helping people change the direction of their lives, grow as individuals, and live life to its full potential