[Hiring] Interpreting Operations Coordinator @CCI Group

Role Description

CCI Group is looking for an experienced Interpreting Operations Coordinator to provide remote independent contractor support to our Interpreting Department and senior operations team.

This opportunity is specifically intended for professionals located outside of the United States. Candidates may be based internationally but must be able to consistently provide support during CCI Group's primary operating hours of 9:00 AM to 5:00 PM Eastern Time, Monday through Friday.

As an Interpreting Operations Coordinator, your responsibilities will include:

• Coordinating interpreting assignments across multiple clients and projects.
• Identifying and assigning qualified interpreters based on language, location, availability, credentials, experience, modality, and client-specific requirements.
• Recruiting and sourcing new interpreters, particularly for hard-to-fill languages, geographic areas, and specialized assignments.
• Communicating regularly with interpreters regarding availability, assignment details, confirmations, changes, documentation, and project requirements.
• Maintaining accurate assignments, interpreter profiles, notes, documentation, and scheduling information within our scheduling platform.
• Monitoring upcoming assignments and proactively identifying potential coverage issues.
• Supporting senior team members with high-volume, complex, urgent, and specialized interpreting requests.
• Assisting with interpreter onboarding and ensuring required documentation is collected and maintained.
• Reviewing interpreter invoices and supporting documentation for accuracy and completeness.
• Following up with interpreting resources regarding missing invoices, timesheets, verification of service, or other required documentation.
• Maintaining accurate project and assignment records to support invoicing, reporting, and overall operational efficiency.
• Communicating professionally and promptly with interpreters, clients, and CCI team members.
• Assisting with last-minute cancellations, replacements, schedule changes, and other unexpected situations.
• Collaborating with CCI's Project Management, Operations, Finance, Recruiting, and other functions as needed.
• Identifying opportunities to improve workflows and processes instead of simply accepting, "That's how we've always done it."

Qualifications

• Minimum 3 years of professional experience in interpreting coordination, language services project management, interpreter scheduling, interpreting operations, or a closely related role.
• Demonstrated experience scheduling and coordinating interpreters in a professional language services environment.
• Hands-on experience with ScheduleInterpreter® is strongly preferred, or experience with a comparable interpreter scheduling or language services management platform.
• Experience recruiting, sourcing, and maintaining relationships with freelance interpreters and language professionals.
• Experience reviewing interpreter/vendor invoices and supporting service documentation.
• Strong understanding of interpreting operations and the lifecycle of an interpreting assignment.
• Professional working proficiency in English, written and spoken.
• Strong organizational skills and exceptional attention to detail.
• Ability to independently manage multiple assignments, deadlines, priorities, and last-minute changes.
• Strong problem-solving skills and the ability to take initiative.
• Reliable high-speed internet access and the technology necessary to provide services remotely.
• Must be located outside of the United States and able to provide services as an independent contractor in accordance with applicable requirements in their country of residence.

Requirements

• Experience coordinating multiple types of interpreting services, including ASL, spoken-language interpreting, on-site interpreting, remote interpreting, simultaneous interpreting, and consecutive interpreting, is highly valued.
• Experience supporting government, education, legal, healthcare, corporate, or conference interpreting programs is also a plus.
• Bilingual or multilingual professionals are strongly encouraged to apply.

Benefits

• CCI isn't the kind of environment where every day follows the same script.
• We move quickly. We solve problems. We communicate. We help each other.
• You’ll probably enjoy working with us if you notice a potential problem before someone has to point it out.
• Actually enjoy solving a complicated scheduling puzzle.
• Can communicate warmly while still getting the information you need.
• Understand that interpreters are not simply names on a roster and that strong relationships with our resources matter.
• Can have ten things happening and still recognize which one needs attention first.
• Are comfortable asking questions, sharing ideas, and suggesting better ways to do things.
• Take ownership of your commitments and follow them through to completion.
• Can work independently while collaborating effectively with a busy remote team.
• Like working with people who take the work seriously without making the workplace painfully corporate.