[Hiring] Head of Service Delivery @Zipline

Role Description

As Head of Service Delivery, Africa, you will ensure every site is ready to operate from the day it is handed over and continues to perform thereafter. Your responsibilities include:

• Writing and owning the operating standards library for our African network.
• Certifying every site at go-live and every quarter thereafter.
• Leading a Country Operations & Product Lead in each major market.
• Defining the competency standard for Site Leads and Shift Team Leads.
• Publishing a capacity envelope for each site based on flight operations constraints.
• Defining the operating metrics every site is measured on.
• Owning the network’s operating data, including monthly site reporting.
• Acting as Engineering’s primary operations partner.
• Building strong working relationships with every Country Director.

Qualifications

• 12+ years running distributed physical operations to a written standard.
• Experience building a standards and certification system from scratch.
• Experience leading through country or regional leads with dotted-line authority.
• A track record of building operator talent pipelines at scale.
• Strong data instincts and programme/project management skills.

Requirements

• Ability to set clear metrics and use operating data to spot variance.
• Capability to drive workstreams end to end across teams you don't directly lead.

Benefits

• Equal opportunity employer.
• Commitment to diversity and inclusion.