[Hiring] Service Operations General Manager @GE HEALTHCARE

Role Description

The EAGM Service Operations General Manager will be responsible for leading service delivery across the EAGM Region, driving customer experience, service quality, operational performance, Field and cost productivity, cash collection, margin expansion and strong P&L outcomes. This leader will build and execute a future-ready service delivery strategy across RCIS, TCA, MESA & Africa LCTs, supported by Global Markets Services and Global Services Standard operating framework that establishes standards, tools, systems, processes, KPIs and performance management routines.

The role requires a global, enterprise-minded service leader with deep experience leading complex large-scale service organizations, delivering P&L performance, improving field and remote service productivity, and building a high-performance culture for world class services. The ideal candidate will bring strong lean operating discipline, customer obsession, cross-functional leadership, and the ability to balance global standardization with market-specific execution needs.

This leader will play a critical role in strengthening customer outcomes while improving cost efficiency, cash performance, patient safety, employee safety, and employee experience. The role will drive the adoption of standard service delivery processes and tools, simplify and harmonize processes across LCTs where appropriate, and ensure that service delivery operates as one connected and accountable team across LCTs, EAGM leadership, and Global Markets.

Qualifications

• Bachelor's degree (BA/BS)
• Extensive experience working in Healthcare Services, Service delivery, Technical Operations, OTR or supply chain management
• 10+ years of senior level sales management, product, and/or general management experience
• Proven business/financial acumen, including demonstrated ability to motivate, influence, solve complex problems, and drive change at all levels of the organization
• Extensive experience in process improvement, lean, project management, and solid analytical skills
• Willingness and ability to travel within international geography
• Proven leadership and ability to orchestrate resources and motivate teams and experience of managing remote teams and influencing organizations
• An inclusive leader who builds a connection to the workforce through personal involvement and trust
• Good balance of strategic thinking and strong operating rigor
• Ability to influence, effectively understand and manage diversity (cultural, nationality, religion, gender, other) engage as a horizontal team player and drive change across-functionally in a highly matrixed environment
• Ability to operate effectively in a multi-tasking, dynamic environment, while maintaining a forward thinking and customer-first attitude
• Demonstrated tendency to challenge the status quo and drive constant improvement in process and ability to achieve organizational goals
• Excellent communication, influencing, and team-building skills. Must be highly skilled at written and verbal communication both inside the company and with external customers
• Servant leader – serves team by connecting at all levels and removing barriers for optimal engagement and business results
• Unyielding personal Integrity translating into culture of transparency and compliance
• Lean practitioner
• Fluency in English language

Requirements

• Master’s/MBA degree.
• MedTech Industry experience beyond the GEHC product and solution portfolio
• Familiarity with other GE HealthCare segments and supply chain structures

Benefits

• Relocation Assistance Provided: No