[Hiring] Growth Team Operations Coordinator @APPALACHIAN MOUNTAIN CLUB

Role Description

The Appalachian Mountain Club (AMC) is looking for a detail-oriented, highly organized Operations Coordinator to help keep the Growth Team’s financial and operational systems running smoothly. In this role, you’ll work with departments across AMC to ensure the behind-the-scenes processes that power our work are efficient and consistent. The ideal candidate values creating order from complexity, is comfortable with ambiguity, embraces the concept of constant improvement, and enjoys collaborating with cross-departmental teams.

What you’ll be doing at AMC

Financial & Metrics Coordination

• Coordinate budget and forecast cycles for the Growth Team, following AMC’s annual timeline.
• Conduct monthly financial reporting and analysis to ensure the Growth Team is on track to financial plans.
• Coordinate weekly metrics updates including KPI results and market insights.
• Support financial reporting, expense coding, and recordkeeping for the Growth team and CGO.
• Collect and coordinate KPI results on key campaigns, including mid-campaign updates and post-mortem reviews. Capture learnings for use in upcoming campaigns.

Project Coordination

• Maintain a shared view of upcoming projects, work, and deadlines across Growth Team departments.
• Ensure new Growth Team requests coming from within the team and from other AMC departments are captured, scoped, prioritized, and assigned.
• Assist in optimizing AirTable workflows and structures to improve visibility and streamline team processes.
• Manage and develop updates to internal team processes to promote efficient project management and high-level deliverables.

Growth Operational Excellence

• Schedule and manage recurring monthly meetings that focus on strategic team updates, project highlights, cross-functional work, and KPI reporting.
• Assist in planning bi-annual in-person Growth Team events.

Qualifications

• Enjoys creating structure and clarity in complex or evolving situations and can bring order to ambiguous processes.
• Is organized and detail-oriented, and enjoys keeping track of details, deadlines, and moving pieces.
• 2 to 4 years of applicable experience.
• Has strong coordination and communication skills, with an interest in learning how to support projects and keep teams aligned and on track.
• Is proactive and solutions-oriented, identifying opportunities to improve systems, workflows, and team effectiveness.
• Communicates clearly and professionally with colleagues at all levels of the organization and across departments.
• Is comfortable learning and managing technology platforms such as Airtable, project management tools, spreadsheets, and reporting systems.
• Thrives in a collaborative environment and enjoys supporting the success of multiple teams and stakeholders.
• Shares AMC's commitment to outdoor recreation, conservation, and creating positive experiences for members, volunteers, and supporters.

Requirements

• Organization & Execution - Manages multiple priorities, deadlines, and details with consistency and follow-through.
• Financial & Analytical Acumen - Comfortable working with budgets, financial data, KPIs, and reporting to identify trends and support decisions.
• Project Coordination - Creates visibility across projects, coordinates stakeholders, and keeps work moving from request through completion.
• Process Improvement - Looks for ways to simplify, standardize, and continuously improve systems and workflows.
• Collaboration & Communication - Builds strong cross-functional relationships and communicates clearly across teams and levels of the organization.
• Adaptability & Problem Solving - Navigates ambiguity, shifting priorities, and imperfect information with a practical, solutions-oriented approach.

Benefits

• Health Plan: Generous employer contributions with optional vision and dental.
• Other Insurance: 100% employer paid life insurance, AD&D insurance, long-term disability.
• Career Progression: The potential to have annual compensation reviews commensurate with performance and effort.
• Retirement: 403(b) with 4% matching employer contributions and a vesting schedule. This benefit increases with tenure.
• Paid Time Off: up to 4 weeks of Paid Time Off and up to 11 paid company holidays at hire. This benefit increases with tenure.
• Other Team Member Perks:
  • 30% discount on AMC Merchandise
  • Free Annual AMC Membership
  • 10 Free nights at AMC locations
  • Educational Assistance
  • Pro deal discounts on equipment & gear and more!

Company Description

The Appalachian Mountain Club (AMC) is the nation’s oldest conservation and recreation organization. Our mission is to foster the protection, enjoyment, and understanding of the outdoors. We are committed to ensuring that the outdoors is accessible to all, advancing conservation initiatives, and building a welcoming outdoor community.