[Hiring] Senior Operations Manager @Immortals

Role Description

The Operations Manager, Retail & Wholesale owns operational execution across Blueprint’s retail and wholesale channels - the accounts and distribution relationships that sit outside our core DTC business. This person doesn’t own the commercial relationship with retail buyers or distributors; that stays with sales/partnership and the wholesale team. What they own is everything that makes those relationships run cleanly:

• PIM and vendor data
• Case pack compliance
• Fill rate
• Chargebacks
• Purchase order execution
• Sell-through visibility

Reporting to the Senior Director of Operations and Logistics, this role works daily with Inventory and Logistics, and cross-functionally with Systems, Purchasing, Packaging, Demand Planning, Quality, and Compliance to keep every retail and wholesale account performing at a high bar.

Position Responsibilities:

• Own day-to-day operational execution across Blueprint’s retail and wholesale/distributor accounts - the systems, data, and processes that keep each relationship running cleanly.
• Drive sell-through and shelf placement performance by account, tracking velocity, flagging risk early, and recommending action.
• Serve as the internal quarterback across Inventory, Logistics, and Systems for retail and wholesale requirements: EDI, PIM/vendor data, case pack compliance, and purchase order execution.
• Own EDI health for every retail and wholesale account, including testing, exception handling, and ongoing accuracy, partnering with Systems on the platforms involved.
• Maintain retailer PIM and vendor-portal data - SKU dimensions, weights, images, copy - keeping it current as new SKUs and packaging come online.
• Track fill rate, on-time shipment, and chargeback exposure, partnering with Compliance and Quality to resolve issues before they hit an account.
• Oversee warehouse execution for retail and wholesale orders - pick, pack, and label accuracy per account-specific requirements - coordinating with the DC/3PL team to catch errors before they become fill rate or chargeback issues.

Qualifications

• 4–7 years in retail/wholesale operations, customer supply chain, or channel operations at a CPG or D2C brand.
• Direct experience with EDI, retailer PIM/vendor portals, and ERP systems.
• A track record owning a retail account’s operational relationship - fill rate, chargebacks, sell-through - not just executing tickets.
• Strong cross-functional collaborator, comfortable working across Inventory, Logistics, Systems, Compliance, Purchasing, and Sales on a weekly basis.

Requirements

• Experience building and refining operational processes in a fast-scaling environment.
• Spreadsheet/analytics fluency for sell-through and shelf-performance tracking.
• Experience supporting a brand’s expansion into new retail or wholesale accounts.
• Familiarity with case pack and compliance requirements for national retail accounts.

Benefits

• Salary Range: $125-175k + equity + benefits.