[Hiring] Field Service Leader @GE Vernova

Role Description

The Field Services Manager for Defense & Offshore is a strategic leadership position responsible for the total lifecycle performance of field service operations within high-stakes, mission-critical environments. You will serve as a key member of the Defense & Offshore leadership team, balancing operational execution with business growth. You are the architect of our service strategy—integrating technical excellence in Installation & Commissioning (I&C) with data-driven insights from our digital tools to drive customer loyalty, operational profitability, and long-term business strategy.

Essential Responsibilities

• Strategic Leadership & Business Partnership:
  • Act as a core member of the Defense & Offshore leadership team.
  • Influence regional business strategy by providing actionable insights on field performance, identifying risk, and highlighting opportunities for service growth.
• Operational Execution (I&C, Warranty & Interventions):
  • Support the end-to-end execution of field service activities.
  • Ensure seamless delivery of complex I&C projects, rapid response to warranty claims, and effective site interventions.
• Cross Functional Stakeholder Management:
  • Serve as the internal bridge between field operations, program management, regional leadership, and digital/IT teams.
  • Synchronize maintenance strategies with shifting internal priorities, ensuring alignment with project milestones, contractual commitments, and resource availability.
  • Proactively navigate complex site-access and logistical constraints.
  • Align field operations with contractual obligations and commercial milestones to ensure high customer satisfaction (NPS) and project profitability.
• Safety & Regulatory Compliance:
  • Enforce safety protocols tailored to offshore/maritime environments.
  • Ensure full compliance with both organizational EHS standards and site-specific safety mandates.
• Resource & Workforce Management:
  • Manage field service engineering staff, ensuring they are properly certified, equipped, and trained to operate in offshore and restricted defense environments.
• Capacity Planning:
  • Lead the S&OP process for the Field Service team, synchronizing technical resource availability with the sales pipeline.
  • Balance short-term emergency dispatch needs against long-term I&C project schedules to maximize billable utilization.
• Commercial & Tendering Excellence:
  • Partner with the ITO (Inquiry to Order) and Sales teams to lead the tendering process for I&C proposals.
  • Ensure technical scope, logistical complexities, and resource requirements are accurately captured and priced to protect margins while meeting customer technical expectations.
• ServiceMax Champion & Digital Integration:
  • Act as the primary subject matter expert and advocate for ServiceMax.
  • Strive for 100% data accuracy for all installed base assets, manage case lifecycles, and optimize dispatch workflows to improve FSE utilization.

Qualifications

• 12+ years of service management experience in the Defense, Offshore, or Maritime sectors.
• 2+ years of demonstrated success leading teams of 50+ in remote or high-pressure environments.
• 2+ years’ experience operating as a key leader within a matrixed organization, capable of managing competing priorities across multiple functional departments (Service, Sales, Finance, Legal).
• 5+ years’ experience in demonstrated experience in Sales & Operations Planning (S&OP) or resource capacity management within a service-intensive environment.
• 5+ years’ expertise in ServiceMax or similar Field Service Management (FSM) tools; proven experience in managing Installed Base (IB) data integrity.

Requirements

• Deep understanding of remote/offshore site logistics, including travel, safety certifications, and site access protocols.
• Ability to navigate complex customer hierarchies and technical requirements in the defense/government contracting space.
• Ability to obtain and maintain necessary security clearances required for sensitive Defense projects.
• Demonstrated history of collaborating with Sales/ITO teams to develop winning service proposals, including technical scoping, risk assessment, and resource planning.
• Ability to synthesize complex project schedules and resource data into a coherent capacity plan that supports business growth targets.

Desired Characteristics

• Prior people-management experience (direct reports, performance reviews, hiring, conflict mediation); you know how to bring out the best in people.
• Proven track record leading field service engineers, projects, or cross-functional technical initiatives, with accountability for project/program execution (safety, schedule, quality, cost).
• Sharp communication and consensus-building skills, with the ability to influence stakeholders and drive alignment on technical topics.
• Experience with LEAN principles, daily management systems, and continuous improvement methodologies.

Benefits

• Medical, dental, vision, and prescription drug coverage.
• Access to Health Coach from GE Vernova, a 24/7 nurse-based resource.
• Access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling, and referral services.
• Retirement benefits including the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions.
• Tuition assistance, adoption assistance, paid parental leave, disability benefits, and life insurance.
• 12 paid holidays and permissive time off.