[Hiring] Director, Enterprise Service Management & Portfolio Operations @SolutionHealth

Role Description

The Director, Enterprise Service Management & Portfolio Operations is accountable for the strategic direction, governance, and operational effectiveness of the enterprise capabilities that manage how technology demand is captured, prioritized, governed, delivered, supported, and continuously improved across the health system. This role provides leadership for ITSM Process Operations, ServiceNow and enterprise service management platforms, Identity and Access Management (IAM) platforms, and other applications as assigned.

• Provides enterprise oversight for standardized project and portfolio management processes, procedures, reporting disciplines, capacity visibility and forecasting, and portfolio metrics.
• Ensures that portfolio governance, service management practices, workforce technology platforms, and organizational processes work cohesively.
• Acts as a trusted advisor to business and technology leaders, establishing frameworks, standards, and operational disciplines necessary to support organizational growth.
• Leads with enterprise perspective, disciplined execution, and a strong service mindset.
• Translates organizational and clinical strategy into sustainable outcomes through effective portfolio stewardship.
• Demonstrates the organization’s mission, values, and standards of behavior; commitment to inclusive, high-performing teams.

Qualifications

• Bachelor’s degree in Healthcare, Information Technology, Business, or related field (or equivalent substantial progressive work experience, certifications, and education), Required.
• At least one certification relevant to primary areas of portfolio responsibilities (ServiceNow, PMP, ITSM/ITIL, Six Sigma, etc).
• ITIL Foundation Certification (within 60 days of hire).
• Advanced ITIL certification (within 6 months of hire), Required.

Requirements

• Minimum of seven (7) years of progressively responsible experience in Information Technology, Healthcare Technology, Business Operations, Service Management, Portfolio Management, Project Management, or related disciplines.
• Minimum of three (3) years of leadership responsibility with direct oversight of leaders, teams, programs, services, products, platforms, or operational functions, Required.

Benefits

• Health, dental, prescription, and vision coverage for full-time & part-time employees.
• Short-term disability, long-term disability, and life insurance coverage.
• Competitive pay.
• Tuition Reimbursement.
• 403(b) Retirement Savings Plan.
• And more!