[Hiring] Regional Manager, Field Service @Stryker

Role Description

As a Regional Manager, you will lead a team of Field Service Technicians responsible for supporting and maintaining our Neptune, Dockers, and SCOPIS technologies. You’ll focus on maximizing equipment uptime, developing your team, and delivering a seamless, high-quality experience for our customers.

You’ll partner closely with Sales, ProCare, and service partners while using data and operational insights to improve performance and support a growing business.

What You Will Do:

• Lead and develop a regional team of Field Service Technicians, with a strong focus on coaching, performance, and professional growth.
• Manage key service and performance metrics across the internal team and authorized service providers.
• Use data and analytics to identify trends, drive business insights, and support informed decision-making.
• Continuously evaluate and improve processes to increase efficiency and simplify the customer and employee experience.
• Partner cross-functionally with Sales, ProCare, and other stakeholders to ensure a seamless customer experience.
• Support vendor and authorized service provider relationships across the region.
• Balance strategic and operational priorities, with approximately 80% of time focused on office-based work and projects and 15–20% supporting field activities.

Location: Candidates must be located in Michigan, the Chicagoland area, Indiana, or Ohio.

Qualifications

• Bachelor’s degree.
• 6+ years of relevant professional experience.
• Experience working with SAP, Salesforce, ServiceMax, or comparable ERP, CRM, or field service management systems.
• Experience using data, metrics, and reporting to evaluate performance and support business decisions.
• Strong communication and cross-functional partnership skills.

Requirements

• Preferred: 2+ years of people leadership experience.
• Vendor or third-party service provider management experience.

Benefits

• USN: $89,300 - $148,800 USD Annual.
• US5: $93,800 - $156,200 USD Annual.
• US10: $98,200 - $163,700 USD Annual.
• US15: $102,700 - $171,100 USD Annual.
• US20: $107,200 - $178,600 USD Annual.
• US30: $116,100 - $193,400 USD Annual.

Travel Percentage: 30%

Company Description

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status.

Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.