[Hiring] Fast Lane Merchant Setup & Operations Contractor @Abacus

Role Description

We are looking for a part-time contractor to support operational setup, launch readiness, and test orders for DoorDash's Fast Lane pilot.

Fast Lane is a new customer experience designed to help customers get their favorite lunch items from popular restaurants faster during peak lunch hours. It creates a dedicated storefront for participating merchants with a smaller set of top-performing SKUs, paired with logistics, merchandising, and merchant prep levers to improve lunch delivery speed and reliability.

Timeline and Commitment

• Start date: ASAP
• Timeline: Through end of December
• Time commitment: Part-time, 20 hr/week (4 hours a day)

Goal

The goal is to have 20 Fast Lane merchants onboarded by the end of December. The contractor should be local to NYC or Metro Jersey and able to travel to participating merchant locations as needed.

What You'll Do

• Coordinate store setup and launch readiness:
  • Submitting store creation requests
  • Coordinating with vendor ops to create the Fast Lane store
  • Requesting a separate business ID where needed
  • Requesting tablet and printer shipment
  • Uploading the Fast Lane menu and updating menu hours
  • Adding photos, cuisine tags, contact information, pickup instructions, and payment details
  • Coordinating DashPass setup, ETA overrides, DoubleDash settings, store boost, and other launch-readiness requests
  • Tracking setup status across internal channels
• Support in-store launch readiness and test orders:
  • Going in-store to help set up tablet and printer
  • Confirming Fast Lane menu, hours, and store settings are correct
  • Running test orders
  • Documenting issues from the test order experience
  • Flagging operational problems before customer go-live
  • Helping ensure the merchant is ready for launch
• Maintain setup and launch documentation:
  • Merchant name
  • Store setup status
  • Menu upload status
  • Hardware shipment or setup status
  • Test order status
  • Launch readiness notes
  • Open blockers
  • Next steps and owner

Meeting Cadence

We will meet regularly, with cadence based on launch volume, to review store setup progress, test order status, operational blockers, and launch readiness.

What Success Looks Like

Success means helping ensure closed merchants are set up accurately, tested successfully, and ready for customer launch. This includes:

• Coordinating setup tasks quickly
• Tracking details carefully
• Identifying operational issues early
• Helping each participating merchant move smoothly from closed won to live

Ideal Candidate

The ideal candidate is organized, detail-oriented, and comfortable coordinating across merchants, account managers, and internal DoorDash teams. You should be comfortable with:

• Following step-by-step operational playbooks
• Tracking details across spreadsheets and internal tools
• Coordinating across multiple teams and stakeholders
• Communicating clearly with merchants and internal partners
• Visiting stores in person if needed for launch readiness or test orders
• Troubleshooting operational issues and escalating blockers quickly

Restaurant, marketplace, operations, or launch operations experience is a plus, but not required. The most important qualities are ownership, attention to detail, and comfort driving a process from merchant close through launch.

Start Date

Oct 5, 2026

End Date

Dec 18, 2026

Allow for Remote

Yes

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