[Hiring] Executive Operations Associate @Somewhere

Role Description

As our client's multi-location footprint expands, leadership requires an operational central organizer to eliminate friction, enforce accountability across vendors and staff, and turn ground-level data into clear executive insights. This is not an entry-level virtual assistant or phone-answering position. It is a high-ownership seat for an Executive Operations Associate who will serve as the central execution driver across the entire business. You will act as the operational right hand to the leadership team, managing internal communications, tracking facility maintenance projects through completion, organizing vendor workflows, and monitoring key performance metrics across all 10 locations.

Reporting directly to the Director of Operations (primary manager) and supporting executive leadership on strategy, technology, and special projects (~5%), this role is explicitly structured for a high performer with a clear career progression path into a Head of Operations / Chief of Staff position as the portfolio continues to scale.

Qualifications

• 3+ years of experience in operations, executive support, or project management within a small or mid-sized growing company.
• High ownership and initiative—demonstrated ability to take problems to completion and resolve routine issues independently.
• High AI and tech literacy, with genuine enthusiasm for using Claude, ChatGPT, and custom GPTs.
• Assertive, flawless English communication with the confidence to hold employees, contractors, and vendors accountable.
• Low ego and operational versatility, equally willing to build a KPI report, chase a contractor, or organize a shared drive.
• Full availability to work Sunday through Thursday during U.S. Eastern Time business hours.
• Exposure to real estate, self-storage, property management, or multi-location field operations is a strong plus.
• Experience with self-storage platforms (Cubby, SiteLink, storEDGE) or BI tools (BigQuery, Looker Studio, Google Analytics) is a strong plus.

Requirements

• Proactively follow up on maintenance issues, repairs, gate fixes, and vendor deadlines.
• Coordinate daily tasks across customer-service staff, field managers, maintenance contractors, marketing partners, and software vendors.
• Prepare agendas for the weekly operating meeting, document decisions, and ensure action items are closed.
• Monitor company communication channels and operational inboxes, surface urgent issues, and resolve routine problems independently.
• Review and aggregate metrics across 10 facilities into concise executive summaries.
• Learn and navigate the full operational tech stack: Cubby, Quo, Google Business Profiles, QuickBooks, BigQuery dashboards, and AI tools.
• Turn verbal instructions and existing workflows into clean, standardized SOPs across all facilities.
• Use AI tools extensively to accelerate documentation, draft customer communications, and automate repetitive tasks.
• Execute light inbox and schedule triage for executive leadership when needed.
• Assist executive leadership with ad-hoc technology setups and special projects.

Benefits

• Compensation: $2,000 – $2,500 USD/month (24,000 – $30,000 USD/year).
• Full-Time, ICA employment type.
• Schedule: U.S. Eastern Time overlap required (Sunday – Thursday, Fridays & Saturdays Off).

Company Description

Our client is a fast-growing, family-owned multi-location self-storage portfolio operating across 10 facilities in the United States. The company operates with a lean, high-performing leadership team consisting of a Principal, a Director of Operations, and a Head of Marketing. As the portfolio expands, the company is building a dedicated operational backbone to support leadership, streamline multi-facility workflows, and connect ground-level customer support with executive decision-making.