[Hiring] ECM Territory Manager @Medzed LLC

Role Description

The ECM Territory Manager (ETM) reports to an ECM Regional Manager (ECM RM) and supervises a direct staff of up to 15 Community Health Navigators. The ETM is responsible for leading their team to achieve monthly and quarterly performance goals, including:

• Effective outreach and member engagement through door knocks and telephonic outreach
• Timely completion of assessments and care plans
• Delivery of quality care
• Successful graduation of members

The ETM also maintains audit readiness by ensuring compliance with HIPAA, documentation standards, and all state and health plan regulatory requirements.

A successful ETM brings curiosity and a relentless drive for improvement, balances humanity with productivity, and demonstrates a clear passion for leading and developing teams. Responsibilities include:

• Setting clear expectations and modeling effective behavior
• Maintaining open communication
• Supporting the field-based team through engagement with community-based organizations, health plans, and other partners
• Teaching and coaching the team on escalation protocols, safety expectations, and exceptional care

ETMs may be on call during the scheduled work week and are expected to flex their schedule to meet program objectives.

Qualifications

• Minimum of 3-4 years’ experience managing others in health, social, or community services
• High School Degree or equivalent
• Strong analytical skills and clear understanding and comfort with data, dashboards, and reporting tools
• Ability to manage a P & L
• Ability to adapt to constant change and work well under pressure in a fast-paced environment
• Ability to solve problems, think critically, and collaborate effectively
• Curious and relentless nature
• Understanding of patient-centered care and whole person care models

Requirements

• Regular automobile travel to client homes and other locations
• Ability to safely operate a motor vehicle and maintain a valid driver’s license and automobile insurance
• Occasional requirement to carry and transport work-related materials or equipment weighing up to 10 pounds
• Effective communication in person, by telephone, and through electronic methods
• Ability to sit, stand, walk, bend, reach, and use hands and fingers to perform essential job functions
• Reasonable accommodation may be made for individuals with disabilities in accordance with applicable law