[Hiring] Disability Claims Specialist @Prudential Financial

Role Description

The Long-Term Disability Core Team, within the Group Insurance Disability Organization, is seeking an experienced and highly motivated individual to join the team as a Disability Claims Specialist. The successful candidate will serve as a Long Term Disability technical expert, applying deep claim management knowledge and sound judgment to guide claim professionals, support the Team Lead, and promote consistent, high-quality claim outcomes.

This role supports the Team Lead by serving as a technical and consultative resource to the team. Key responsibilities include:

• Providing technical guidance, coaching, and actionable feedback.
• Consulting on complex or high-risk claim matters.
• Identifying and analyzing trends.
• Helping prioritize actions needed to maintain claim block health.
• Strengthening claim professional capability and decision quality.

The current employee work arrangement for this position is fully virtual. While this position does not require your on-site presence on a regular basis, there may be occasions where you are required to be on-site at a Prudential office.

Qualifications

• Minimum of 3 years of Long-Term Disability claim management experience.
• Advanced knowledge of Long-Term Disability policy provisions, medical and vocational considerations, benefit calculations, Social Security benefits, and other deductible sources of income.
• Strong communication, consultation, presentation, and facilitation skills.
• Proven ability to independently analyze complex or high-risk claim scenarios.
• Demonstrated success coaching claim professionals and providing actionable feedback.
• Ability to interpret claim data, inventory indicators, and activity trends.
• Ability to adapt technical support, coaching, and priorities to meet changing needs.
• Proficiency in Microsoft Teams, Word, and Excel.

Requirements

• Serve as a Long Term Disability technical expert and trusted resource.
• Provide technical guidance on policy interpretation and claim strategy.
• Coach claim professionals through complex claim scenarios.
• Provide timely, actionable feedback to improve execution and support sound claim decisions.
• Analyze claim activity and outcomes to identify trends and opportunities for improvement.
• Partner with the Team Lead to monitor and maintain claim block health.
• Support the development and delivery of technical training and skill-building activities.
• Provide consultation on high-risk, escalated, or technically complex claims.
• Develop, update, and maintain technical resources and best-practice guidance.
• Support additional technical, coaching, analytical, and operational priorities as assigned.

Benefits

• Market competitive base salaries, with a yearly bonus potential.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including reimbursement for personal wellbeing needs.
• Work/Life Resources to support various personal topics.
• Education Benefit to help finance traditional college enrollment and accredited certificate programs.
• Employee Stock Purchase Plan with shares purchased at 85% of the lower price.
• Eligibility to participate in a discretionary annual incentive program.