[Hiring] Director, Process Improvement @Alignment Health

Role Description

The Director, Process Improvement & Operational Excellence is responsible for identifying, prioritizing, and leading cross-functional initiatives that improve operational performance, scalability, quality, and efficiency across the organization.

• Partner with business leaders to evaluate current operating models, identify opportunities for improvement, redesign processes, and implement sustainable solutions that improve business outcomes.
• Lead improvement initiatives that simplify workflows, reduce operational friction, enhance service delivery, and strengthen organizational performance.
• Serve as an internal transformation partner, helping business areas solve complex operational challenges through process redesign, performance management, and disciplined execution.

Qualifications

• Minimum 7 years of progressive leadership experience in provider operations, network management, healthcare operations, provider engagement, business transformation, operational excellence, or related functions.
• Minimum 5 years leading large-scale cross-functional transformation initiatives in a healthcare, managed care, provider, MSO, IPA, or health plan environment.
• Experience developing business cases, transformation roadmaps, performance measurement frameworks, and executive-level presentations.
• Experience implementing Lean, Six Sigma, Agile, or other continuous improvement methodologies.
• Strong experience developing KPIs, operational dashboards, and performance management systems.
• Demonstrated working knowledge of healthcare delivery models, provider performance management, referral management, care routing frameworks, and value-based care principles.
• Medicare Advantage experience with a strong understanding of provider operations, network management, provider engagement, Stars performance, and value-based care (preferred).
• Experience implementing technology platforms, digital tools, AI-enabled solutions, or workflow automation capabilities (preferred).
• Experience supporting delegated, risk-bearing, IPA, ACO, MSO, or integrated delivery system models (preferred).

Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, or a related field; four years of additional directly relevant experience may be considered in lieu of a degree (required).
• MBA, MHA, or equivalent graduate degree with concentration in healthcare operations, strategy, or technology (preferred).
• Formal training in Lean, Six Sigma, Agile, Project Management, Human-Centered Design, or Organizational Change Management (preferred).
• Certification in process improvement, project management, or business transformation methodologies (preferred).
• Formal training in product management, digital transformation, change management, or healthcare operations leadership (preferred).

Benefits

• Pay Range: $149,882.00 - $224,823.00
• Pay range may be based on a number of factors including market location, education, responsibilities, experience, etc.

Essential Physical Functions

• Regularly required to talk or hear.
• Regularly required to stand, walk, sit, use hands to handle or feel objects, tools, or controls; and reach with hands and arms.
• Frequently lifts and/or moves up to 10 pounds.
• Specific vision abilities required include close vision and the ability to adjust focus.